How can i view or update my personal details?
Checking or changing your details
App (iOS and Android)
1. Login to your ING Mobile App
2. Go to 'My profile' and select Contact details
3. Press Edit Details and follow the prompts to change details (to change your name or date of birth you'll need to complete and return our Change of Personal Details Form)
Changing your mobile phone number
Web
1. Login to online banking at ing.com.au
2. Go to 'My profile' and select Contact details
3. Press Edit Details and follow the prompts to change details (to change your name or date of birth you'll need to complete and return our Change of Personal Details Form)
Please note that updating your details as shown above will not update the details on any insurance policy you might have. Please call:
• 1800 619 495 to update your general insurance policy details.
• 1800 111 831 to update your health insurance policy details.
How to change my Pay Anyone daily limit?
The Pay Anyone daily limit refers to the maximum amount you can transfer via a Pay Anyone. The standard limit is $5,000. If you require a higher limit or need a one-off transfer of a larger amount (up to $20,000), you can do this via online banking or the mobile app. Please note we can only organise higher limits on Orange Everyday accounts.
CHANGING YOUR DAILY LIMIT
Mobile app:
Log into the app
Select the account you wish to change the limit on and click the arrow drop-down next to the account name
Select 'Change account limit' and follow through the steps
Online banking:
Log into Online Banking
Choose 'Manage Accounts' and then 'Account limits'
Select the account you wish to change the limit on from the drop-down menu
Select the new Pay Anyone limit
Hit Continue
Confirm correct amount and Submit
What if I forget my access code?
You can reset your access code via online banking or the mobile app.
Online banking:
If you are registered for security codes, you can reset your access code online by clicking on 'Forgotten your Access Code' at the bottom of the screen. You will be asked to follow the below steps:
Enter Client Number
Enter Date of Birth
Tick the 'I'm not a robot' box and follow the prompts
Click on 'Submit'
Click on 'SMS Security Code'
Enter the Security Code
Enter new Access Code
Confirm new Access Code
If you have not yet registered for security codes, please contact us on 133 464 and we'll be glad to help you.
Mobile app:
If you have registered the Mobile app, you can reset your access code by:
Clicking Log in
Click 'Forgot your access code'
Enter Date of Birth
Enter Mother Maiden Name
Enter new Access Code
Confirm new Access Code
How can I change a Direct Debit for my ING Everyday account?
To change an existing Direct Debit to your ING Everyday account, follow the below steps.
CHANGING YOUR DIRECT DEBIT
To change an existing Direct Debit to your ING Everyday account, you simply provide an organisation with the following details:
ING Everyday Account Name
ING Everyday Account Number
ING BSB: 923-100
Alternatively, you can provide your Orange Everyday Visa Debit Card number and expiry date.
Some organisations will allow you to do this online, over the phone or by completing a form and mailing it to them. We can also help you to change over your Direct Debits - check out our 'Ready to Switch?' for more details.
