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ING Pet Insurance

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ING Pet Insurance

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Save 15% off new policies purchased online. First year's premium only. T&Cs apply.

ING Pet Insurance

Get 'pawsome' protection for your fur baby with ING Pet Insurance brought to you by Australia's most recommended bank.
Speak to the Pet Insurance specialists on 1800 619 495

Features

Why ING Pet Insurance?

  • Accidental injuries and illnesses

    ING Pet Insurance can help you by reimbursing up to 80% of eligible vet bills when your pet gets sick or injured.

  • Choice of vet

    Take your pet to any qualified and registered vet in Australia.

  • Benefit percentage

    Receive up to 80% back on eligible vet bills.

  • Annual limits

    Claim up to an overall annual limit of $12,000 per period of cover (Excesses and sub-limits may apply).

  • Easy claims

    The dedicated veterinary team and pet insurance experts will ensure you enjoy a fair and stress free claims service.

  • Save 15% online (first year's base premium only)

    You could save 15% off your first year's base premium when you purchase ING Pet Insurance online. T&Cs apply - see disclaimer below.

Terms, conditions, limits, excesses and exclusions apply. For full details, please read the Product Disclosure Statement (PDS).

Important information

You could save 15% off policies online (first year's base premium only)

Get a quote

For help call 1800 619 495. For operating hours, contact us here.

Cover choices explained

Cover choices explained

ING Pet Insurance aims to make your decision as easy as possible by offering one level of affordable cover.

Dog Insurance
Cat Insurance

Save 15% off your first year's base premium online (T&Cs apply - see disclaimer below)

Get 'pawsome' protection with ING dog insurance that can help you get reimbursed for up to 80% of eligible vet expenses if your dog gets sick or injured. Limits and excess apply.

Save 15% off your first year's base premium online (T&Cs apply - see disclaimer below)

ING cat insurance is not 'kitten' around and can help you to get reimbursed for up to 80% of eligible vet expenses if your cat gets sick or injured. Limits and excess apply.

Get a quote
Get a quote

See below the standard benefits and features across Dog Insurance and Cat Insurance. Please note that pre-existing conditions are not covered. For the full list of terms, conditions, limits and exclusions, read the Product Disclosure Statement (PDS).

Overall annual limit

$12,000
(sub-limits apply)

$12,000
(sub-limits apply)

% of eligible vet bill reimbursed

Up to 80%

Up to 80%

Excess (per condition)

A $100 excess applies once for each unrelated condition during any one period of cover. For further treatments for a related condition during the same period of cover there is no excess.

$100

$100

Entry-age limit

Over 8 weeks and under 9 years (if you maintain your dog's cover without a break, they can continue to be insured past 9 years of age)

Over 8 weeks and under 9 years (if you maintain your cat's cover without a break, they can continue to be insured past 9 years of age)

Accidental injury (2-day waiting period)
Illness (30-day waiting period)
Consultation fees

Examinations of your sick or injured pet by a vet. They include in-hospital examinations, specialist consultations, teleconsultations, house calls (excluding the travel fee) and - if your vet believes they are necessary - after hours emergency consultations.

Prescribed medication

Medication prescribed by your vet for the treatment of a covered accidental injury or illness.

Diagnostic testing

Medical imaging (e.g. X-rays, CT and MRI scans) and laboratory testing (e.g. histopathology and cytology) ordered by your vet to help diagnose and treat a covered accidental injury or illness.

Surgery

Any surgery considered necessary by your vet for a covered accidental injury or illness.

Orthopaedic conditions (Up to $4,000 per period of cover)

An 'orthophaedic condition' is any condition of the bones, muscles, cartilage, tendons, ligaments and joints. (It excludes cruciate ligament conditions, which have a longer waiting period and lower sub-limit).

Cruciate ligament conditions (6-month waiting period and up to $2,600 per period of cover)
Hospitalisation

If medically necessary, treatment at a veterinary hospital, clinic, practice or boarding facility for a covered accidental injury or illness.

Chronic conditions
Hereditary and congenital conditions
Cancer treatments
Tick paralysis (30 day waiting period and up to $1,500 per period of cover)
Snake attacks (2-day waiting period and up to $1,200 per period of cover)

The above is a summary only. Read the PDS for full terms, conditions, excesses, limits and exclusions to help you make an informed product decision.

Documents and forms

Below are some of the documents important for you to consider. For the full list of documents click 'view more' below.

Product Disclosure Statement (PDS)

Applies to new policies quoted on or after 5 October 2023 and policies with a renewal date on or after 4 November 2023.


Privacy Policy

ING Customer Eligibility and Name-Screening document

FAQs

Got a question about ING Pet Insurance?

Chances are you'll find the answer in our FAQs.

Here are some of the more common questions we get asked:

How do I change my Pet Insurance payment details?

Can I cancel my ING Pet Insurance policy after making a claim?

Can I cancel my ING Pet Insurance policy if I have not made a claim?

Does ING Pet Insurance have a cooling-off period?

How do I cancel my ING Pet Insurance?

See all Pet Insurance FAQs.

You could save 15% off policies online (first year's base premium only). T&Cs apply - see disclaimer below.

Get a quote

For help call 1800 619 495. For operating hours, contact us here.

How to get covered

How to get covered

Protect your fur baby with ING Pet Insurance in just a few simple steps.

1. Get a quick quote

Answer a few questions online.
It's that easy.

Get a quote in 2 mins

2. Review and purchase

Review your quote, select policy start date, answer final couple of questions and purchase within 30 days.

3. Policy confirmation

We'll send you your policy documents to review that all is correct. Cover will start on the date you selected.

Your pet named in your policy documents must:

be yours

live primarily at your home address

be over 8 weeks and under 9 years old when first taking out this cover

not be a breed or cross-breed that is restricted or banned from ownership in Australia by any government authority in the state where you live

meet any relevant state or council requirement for registration

not have been declared a dangerous dog by an authorised council officer or local court

not be used for any commercial or occupational purposes (except guide dogs or assistance animals), such as racing, breeding, organised fighting, law enforcement, guarding, security work, gun dog use or pig hunting

You could save 15% off policies online (first year's base premium only). T&Cs apply - see disclaimer below.

Get a quote

For help call 1800 619 495. For operating hours, contact us here.

Make a claim

Making a claim

Here're some pointers to help with your ING Pet Insurance claim, also available on our 'How to make a claim info sheet':

1. Vet treatment and payment

Once your pet had the much-needed treatment, ask your vet for an itemised invoice and pay it in full.

2. Lodge your claim

Complete and sign the claim form. Send your completed claim form and invoice/s to us:

3. Get your outcome

Within 5 business days of you lodging your claim we'll contact you if more information is needed. On acceptance of your claim, you'll be reimbursed for up to 80% of your eligible vet expenses (benefit limits and an excess may apply) and the money will be deposited into your nominated bank account.

To help process your claim without delay, please make sure you've checked the below:

Claim form has been fully completed prior submission.

All itemised invoices have been included. You may wish to read the Product Disclosure Statement (PDS) to see what you can claim.

Keep copies of all of your claim documentation for your records.

For the detail on cover and claims, please check the PDS.

Have a question regarding your ING Pet Insurance claim?

Call 1800 619 495. For operating hours, contact us here.