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Looking for the quickest way to get help? We've tackled your most frequently asked questions in the ING Fastlane. If that doesn’t speed things up, you'll find our contact details below.

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If you don't find your answer here, get in touch with our Australia-based customer care specialists.

133 464

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Contact us

Looking for the quickest way to get help? We've tackled your most frequently asked questions in the ING Fastlane. If that doesn’t speed things up, you’ll find our contact details below.

Call us

IMPORTANT: Be scam aware
Scammers are known to impersonate legitimate bank numbers (spoofing) when making a call or sending a text to you. ING staff will never call and ask you for your card/account details over the phone or to enter these details into your phone keypad. If you receive a call from ING and your account details are requested, hang up and call us back directly at one of the numbers on this page. Please make sure you verify numbers contained within text or voice messages as these can connect to scammers.

133 464

Local call costs apply from landlines and some mobile providers within Australia. Confirm with your provider.

Alternatively you can call on the number below, noting that call costs will apply if calling outside Australia, and interstate call costs may apply if calling within Australia.

+61 2 9028 4077

If you have been impacted by a scam
1800 052 743

Alternatively you can call on the number below, noting that call costs will apply if calling outside Australia, and interstate call costs may apply if calling within Australia.

+61 2 9018 5020
Know Your Customer

If you've received communication from ING asking you to update your personal details. Please call:

1800 171 296

Alternatively you can call on the number below, noting that call costs will apply if calling outside Australia, and interstate call costs may apply if calling within Australia.

+61 2 4355 9475

8am - 8pm, Mon - Fri (AEST/AEDT)

International Free Call numbers for customers calling from overseas:

Please note, some international carriers and devices do not support calls to these numbers. Alternatively, you can use one of the numbers above (local or international call costs apply) or you can send us a secure message via the ING mobile app or online banking (your internet service provider data charges apply).


Interpreting Service (TIS National)

If you have limited English and require assistance, please let us know when you call.

Translating and Interpreter Services (TIS National). This service is provided by the Department of Home Affairs and is available in over 150 languages.

National Relay Service (NRS)

If you are deaf, have a hearing or speech impairment you can contact us via the NRS

TTY: 133 677

then ask for 133 464

Voice: 1300 555 727

then ask for 133 464

Find out more about registering with the NRS
Message us

If you’re already a customer, there’s no need to wait on the phone. Simply message us using the ING app or online banking and we’ll aim to get back to you within 24 hours.

Note that this service is provided by ING free of charge.

To message with the ING app:

login and tap the navigation icon at the top left

hit Messages in the lefthand menu

tap the compose icon at the bottom right.

To message with online banking:

login to ing.com.au

click Messages in the lefthand menu

hit the compose button at the top right.

Locate us

Visit the ING Lounge

60 Margaret Street, Sydney NSW 2000

9am-5pm, Monday to Friday

Learn more about the ING Lounge team

Complaints and disputes

We welcome your feedback, so if you have a concern here’s how to get in contact so our customer complaints team or partners can help find a solution.

How to resolve a complaint for:

Banking and Superannuation

Car, home, motorcycle, travel or pet insurance

Health Insurance

Financial Support

We're here to support customers who may be impacted by Covid-19 or financial stress. Please provide your details here and we will be in contact with you.

Alternatively, if you prefer to speak to someone, please call 133 464.
Product enquiries
Savings Maximiser
1800 502 192
Orange Everyday
1800 104 530
Personal Term Deposits
1800 024 141
Home Loans
(Existing Customer Enquiries)
133 464

8am - 8pm, 7 Days (AEST/AEDT)

Living Super
133 464

8am - 8pm, Mon - Fri (AEST/AEDT)

Self Managed Super Fund
1800 651 252

8am - 8pm, Mon - Fri (AEST/AEDT)

Business Savings
1800 651 252

8am - 8pm, Mon - Fri (AEST/AEDT)

Home Loans
(New Lending Enquiries)
1800 100 258

8am - 8pm Mon - Fri, 9am - 5pm Sat (AEST/AEDT)

ING Car and Home Insurance
1800 619 495

General enquiries: 8am - 10.30pm Mon - Fri, 8am - 5pm Sat (AEST)
Claims: 24 hours, 7 days a week

ING Motorcycle Insurance
1800 619 495

General enquiries: 8am - 6pm Mon-Fri, 8am - 5pm Sat(AEST)
Claims Lodgement: 24 hours, 7 days a week

ING Pet Insurance
1800 619 495

General enquiries & claims: 8am - 5pm Mon - Fri (AEST)

ING Roadside Assistance

General enquiries:
8am - 10.30pm Mon - Fri, 8am - 5pm Sat (AEST)


1800 619 495

Callouts:
24 hours, 7 days a week
1800 370 804
ING Travel Insurance

Claims:
9am - 5pm Mon - Fri (AEST)


1800 619 495

Emergency Assistance:
24 hours, 7 days a week
1800 619 495 (in Aust.) or +61 7 3465 1787 (outside Aust.)
ING Health Insurance
1800 111 831

Sales and Service

• 8am – 8:30pm Monday to Friday (AEST/AEDT)

• 8am – 1pm Saturday (AEST/AEDT)

Personal Loans
133 464

8am - 8pm, 7 days (AEST/AEDT)

Orange One
133 464

8am - 8pm, 7 days (AEST/AEDT)

Commercial loans
Priority Commercial Loans
133 464
Commercial property loans between $500,000 and $3,000,000.
Commercial Property Finance
133 464
Commercial property loans over $3,000,000.
Introducer solutions - broker enquiries
1300 656 226
Adviser services - financial adviser enquiries

1800 289 373

Mail us

(no stamp required if posted within Australia)

ING
Reply Paid 2682,
Sydney NSW 2001

Savings Maximiser, Orange Everyday, Personal Term Deposits and Savings Accelerator
ING
Reply Paid 2682, Sydney NSW 2001
Living Super
ING
Reply Paid 4307, Sydney NSW 2001
Self Managed Super Funds, Business Optimiser and Business Term Deposits
ING
Reply Paid 3858, Sydney NSW 2001
Home Loan Applications
ING
Reply Paid 2682, Sydney NSW 2001
Home Loans - Customer Service
ING
Reply Paid 2682, Sydney NSW 2001