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133 464

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We're here to help with all of your enquiries. Before you reach out to us, you may want to check out our Help and support section.

Call us

For all general enquiries

133 464

(24 hours 7 days)

International toll free numbers for customers calling from overseas:

Alternatively you can call on the number below, noting that call costs will apply if calling outside Australia, and interstate call costs may apply if calling within Australia.

+61 2 9028 4077

National Relay Service (NRS)

If you are deaf, have a hearing or speech impairment you can contact us via the NRS

TTY: 133 677

then ask for 133 464

Voice: 1300 555 727

then ask for 133 464

Find out more about registering with the NRS
Locate us

Visit the ING Lounge

60 Margaret Street, Sydney NSW 2000

9am-5pm, Monday to Friday

Learn more about the ING Lounge team

Write to us

Compliments, suggestions and general feedback

If you are an existing client, you can contact us through our secure message service, My Message, available via our website or mobile banking app


Complaints and disputes

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Product enquiries
Savings Maximiser
1800 502 192
Orange Everyday
1800 104 530
Personal Term Deposits
1800 024 141
Living Super
133 464

8am - 8pm, Mon - Fri (AEST/AEDT)

Self Managed Super Fund
1800 651 252

8am - 8pm, Mon - Fri (AEST/AEDT)

Business Term Deposit
1800 651 252

8am - 8pm, Mon - Fri (AEST/AEDT)

Home Loans
(New Lending Enquiries)
1800 100 258

8am - 8pm Mon - Fri, 9am - 5pm Sat (AEST/AEDT)

Home Loans
(Existing Customer Enquiries)
133 464

8am - 8pm, 7 Days (AEST/AEDT)

Home and Contents Insurance
1800 619 495
Personal Loans
133 464

8am - 8pm, 7 days (AEST/AEDT)

Orange One
133 464

8am - 8pm, 7 days (AEST/AEDT)

Commercial loans
Priority Commercial Loans
133 464
Commercial property loans between $250,000 and $3,000,000.
Commercial Property Finance
133 464
Commercial property loans over $3,000,000.
Introducer solutions - broker enquiries
1300 656 226
Adviser services - financial adviser enquiries

1800 289 373

Mail us

(no stamp required if posted within Australia)

ING
Reply Paid 2682,
Sydney NSW 2001

Savings Maximiser, Orange Everyday, Personal Term Deposits and Savings Accelerator
ING
Reply Paid 2682, Sydney NSW 2001
Living Super
ING
Reply Paid 4307, Sydney NSW 2001
Self Managed Super Funds, Business Optimiser and Business Term Deposits
ING
Reply Paid 3858, Sydney NSW 2001
Home Loan Applications
ING
Reply Paid 2682, Sydney NSW 2001
Home Loans - Customer Service
ING
Reply Paid 2682, Sydney NSW 2001