Contact us
We're here to help with all of your enquiries. Before you reach out to us, you may want to check out our Help and support section.
Contact us
Call us
For all general enquiries
(24 hours 7 days)
International Free Call numbers for customers calling from overseas:
Please note, some international carriers and devices do not support calls to these numbers.
Alternatively you can call on the number below, noting that call costs will apply if calling outside Australia, and interstate call costs may apply if calling within Australia.National Relay Service (NRS)
If you are deaf, have a hearing or speech impairment you can contact us via the NRS
then ask for 133 464
then ask for 133 464
Financial Support
We're here to support customers who may be impacted by Covid-19 or financial stress. Please provide your details here and we will be in contact with you: https://financialsupport.ing.com.au/
Alternatively, if you prefer to speak to someone, please call 133 464.Locate us
Visit the ING Lounge
60 Margaret Street, Sydney NSW 2000
9am-5pm, Monday to Friday
Write to us
Compliments, suggestions and general feedback
If you are an existing client, you can contact us through our secure message service, My Message, available via our website or mobile banking app
Complaints and disputes
Know Your Customer
KYC
Alternatively you can call on the number below, noting that call costs will apply if calling outside Australia, and interstate call costs may apply if calling within Australia.
8am - 8pm, Mon - Fri (AEST/AEDT)
Product enquiries
Savings Maximiser
Orange Everyday
Personal Term Deposits
Living Super
8am - 8pm, Mon - Fri (AEST/AEDT)
Self Managed Super Fund
8am - 8pm, Mon - Fri (AEST/AEDT)
Business Term Deposit
8am - 8pm, Mon - Fri (AEST/AEDT)
Home Loans
(New Lending Enquiries)
(New Lending Enquiries)
8am - 8pm Mon - Fri, 9am - 5pm Sat (AEST/AEDT)
Home Loans
(Existing Customer Enquiries)
(Existing Customer Enquiries)
8am - 8pm, 7 Days (AEST/AEDT)
ING Insurance
Car, Home, Travel and Motorcycle
Car, Home, Travel and Motorcycle
8am - 6pm Mon-Fri and 8am - 5pm Sat (AEST)
ING Pet Insurance
8am - 5pm Mon-Fri (AEST)
Submit a claim to ingpetclaims@pet.autogeneral.com.au
24 hours 7 days
ING Roadside Assistance
Call out only
ING Travel Insurance
Emergency Assistance
Emergency Assistance
24 hours 7 days
Personal Loans
8am - 8pm, 7 days (AEST/AEDT)
Orange One
8am - 8pm, 7 days (AEST/AEDT)
Priority Commercial Loans
Commercial property loans between $500,000 and $3,000,000.
Commercial Property Finance
Commercial property loans over $3,000,000.
Introducer solutions - broker enquiries
Adviser services - financial adviser enquiries
Mail us
(no stamp required if posted within Australia)
ING
Reply Paid 2682,
Sydney NSW 2001
Savings Maximiser, Orange Everyday, Personal Term Deposits and Savings Accelerator
INGReply Paid 2682, Sydney NSW 2001
Living Super
INGReply Paid 4307, Sydney NSW 2001
Self Managed Super Funds, Business Optimiser and Business Term Deposits
INGReply Paid 3858, Sydney NSW 2001
Home Loan Applications
INGReply Paid 2682, Sydney NSW 2001
Home Loans - Customer Service
INGReply Paid 2682, Sydney NSW 2001