Contact us
Looking for the quickest way to get help? We've tackled your most frequently asked questions in the ING Fastlane. If that doesn’t speed things up, you’ll find our contact details below.
Looking for the quickest way to get help? We've tackled your most frequently asked questions in the ING Fastlane. If that doesn’t speed things up, you'll find our contact details below.
If you don't find your answer here, get in touch with our Australia-based customer care specialists.
133 464Get ahead or stay that way with an ING savings account.
High variable interest rate. With competitive ongoing rates, all your money goes towards your savings goals.
High interest rate guaranteed for the term. You choose the timeframe.
Tiered savings account with higher variable interest rates for balances starting at $50,000.
Straightforward banking for your business.
High variable interest business savings account with 24/7 access.
High fixed interest rate for business savings. You choose the timeframe.
Competitive interest rates for a fixed period, that’s tailored to your cash flow needs.
Unsecured personal loan with a low fixed rate, no ongoing monthly fees and no early repayment fees.
Hit the road sooner
Make your renovation dream a reality
Plan your perfect day
Tick off your bucket list destinations
Show your bills whose boss
Home loans for buyers, investors and borrowers looking for a better deal.
Low variable interest rate home loan with no ongoing monthly or annual fees.
Includes a 100% interest offset when linked to our Orange Everyday bank account.
Fixed interest rate home loans for terms of one to five years.
Save 15% on your first year's premium when you purchase a policy online. T&Cs apply - see disclaimer below.
Covers loss or damage to your car plus the damage it causes to other people's vehicles and property for which you are liable.
Covers your liability for $20 million worth of accidental damage your car causes to other people's vehicles and property.
15% off
ING Car Insurance
On your first year's premium when you purchase a policy online.
T&Cs apply - see disclaimer below.
ING Health Insurance
Check out ING's Hospital and Extras cover.
We've got cover options designed to best suit your lifestyle - whether it's just for the basics or coverage for the whole family.
30% off ING Home &
Contents Insurance
On your first year's premium when you purchase a combined policy online. T&Cs apply - see disclaimer below.
15% off ING
Motorcycle Insurance
On your first year's premium when you purchase a policy online.
T&Cs apply - see disclaimer below.
15% off
ING Pet Insurance
On your first year's premium when you purchase a policy online.
T&Cs apply - see disclaimer below.
Looking for the quickest way to get help? We've tackled your most frequently asked questions in the ING Fastlane. If that doesn’t speed things up, you’ll find our contact details below.
Checking or changing your details
App (iOS and Android)
1. Login to your ING Mobile App
2. Go to 'My profile' and select Contact details
3. Press Edit Details and follow the prompts to change details (to change your name or date of birth you'll need to complete and return our Change of Personal Details Form)
Web
1. Login to online banking at ing.com.au
2. Go to 'My profile' and select Contact details
3. Press Edit Details and follow the prompts to change details (to change your name or date of birth you'll need to complete and return our Change of Personal Details Form)
The Pay Anyone daily limit refers to the maximum amount you can transfer via a Pay Anyone. The standard limit is $5,000. If you require a higher limit or need a one-off transfer of a larger amount (up to $20,000), you can do this via online banking or the mobile app. Please note we can only organise higher limits on Orange Everyday accounts.
Mobile app:
Log into the app
Select the account you wish to change the limit on and click the arrow drop-down next to the account name
Select 'Change account limit' and follow through the steps
Online banking:
Log into Online Banking
Choose 'Manage Accounts' and then 'Account limits'
Select the account you wish to change the limit on from the drop-down menu
Select the new Pay Anyone limit
Hit Continue
Confirm correct amount and Submit
You can reset your access code via online banking or the mobile app.
Online banking:
If you are registered for security codes, you can reset your access code online by clicking on 'Forgotten your Access Code' at the bottom of the screen. You will be asked to follow the below steps:
Enter Client Number
Enter Date of Birth
Tick the 'I'm not a robot' box and follow the prompts
Click on 'Submit'
Click on 'SMS Security Code'
Enter the Security Code
Enter new Access Code
Confirm new Access Code
If you have not yet registered for security codes, please contact us on 133 464 and we'll be glad to help you.
Mobile app:
If you have registered the Mobile app, you can reset your access code by:
Clicking Log in
Click 'Forgot your access code'
Enter Date of Birth
Enter Mother Maiden Name
Enter new Access Code
Confirm new Access Code
To change an existing Direct Debit to your ING Everyday account, follow the below steps.
To change an existing Direct Debit to your ING Everyday account, you simply provide an organisation with the following details:
ING Everyday Account Name
ING Everyday Account Number
ING BSB: 923-100
Alternatively, you can provide your Orange Everyday Visa Debit Card number and expiry date.
Some organisations will allow you to do this online, over the phone or by completing a form and mailing it to them. We can also help you to change over your Direct Debits - check out our 'Ready to Switch?' for more details.
IMPORTANT: Be scam aware
Scammers are known to impersonate legitimate bank numbers (spoofing) when making a call or sending a text to you. ING staff will never call and ask you for your card/account details over the phone or to enter these details into your phone keypad. If you receive a call from ING and your account details are requested, hang up and call us back directly at one of the numbers on this page. Please make sure you verify numbers contained within text or voice messages as these can connect to scammers.
Local call costs apply from landlines and some mobile providers within Australia. Confirm with your provider.
Alternatively you can call on the number below, noting that call costs will apply if calling outside Australia, and interstate call costs may apply if calling within Australia.
Alternatively you can call on the number below, noting that call costs will apply if calling outside Australia, and interstate call costs may apply if calling within Australia.
+61 2 9018 5020If you've received communication from ING asking you to update your personal details. Please call:
1800 171 296Alternatively you can call on the number below, noting that call costs will apply if calling outside Australia, and interstate call costs may apply if calling within Australia.
8am - 8pm, Mon - Fri (AEST/AEDT)
International Free Call numbers for customers calling from overseas:
Please note, some international carriers and devices do not support calls to these numbers. Alternatively, you can use one of the numbers above (local or international call costs apply) or you can send us a secure message via the ING mobile app or online banking (your internet service provider data charges apply).
If you have limited English and require assistance, please let us know when you call.
Translating and Interpreter Services (TIS National). This service is provided by the Department of Home Affairs and is available in over 150 languages.
If you are deaf, have a hearing or speech impairment you can contact us via the NRS
then ask for 133 464
then ask for 133 464
If you’re already a customer, there’s no need to wait on the phone. Simply message us using the ING app or online banking and we’ll aim to get back to you within 24 hours.
Note that this service is provided by ING free of charge.
To message with the ING app:
login and tap the navigation icon at the top left
hit Messages in the lefthand menu
tap the compose icon at the bottom right.
To message with online banking:
login to ing.com.au
click Messages in the lefthand menu
hit the compose button at the top right.
Visit the ING Lounge
60 Margaret Street, Sydney NSW 2000
9am-5pm, Monday to Friday
We welcome your feedback, so if you have a concern here’s how to get in contact so our customer complaints team or partners can help find a solution.
How to resolve a complaint for:
We're here to support customers who may be impacted by Covid-19 or financial stress. Please provide your details here and we will be in contact with you.
Alternatively, if you prefer to speak to someone, please call 133 464.8am - 8pm, 7 Days (AEST/AEDT)
8am - 8pm, Mon - Fri (AEST/AEDT)
8am - 8pm, Mon - Fri (AEST/AEDT)
8am - 8pm, Mon - Fri (AEST/AEDT)
8am - 8pm Mon - Fri, 9am - 5pm Sat (AEST/AEDT)
General enquiries: 8am - 10.30pm Mon - Fri, 8am - 5pm Sat (AEST)
Claims: 24 hours, 7 days a week
General enquiries: 8am - 6pm Mon-Fri, 8am - 5pm Sat(AEST)
Claims Lodgement: 24 hours, 7 days a week
General enquiries & claims: 8am - 5pm Mon - Fri (AEST)
General enquiries:
8am - 10.30pm Mon - Fri, 8am - 5pm Sat (AEST)
Sales and Service
• 8am – 8:30pm Monday to Friday (AEST/AEDT)
• 8am – 1pm Saturday (AEST/AEDT)
8am - 8pm, 7 days (AEST/AEDT)
8am - 8pm, 7 days (AEST/AEDT)
(no stamp required if posted within Australia)
ING
Reply Paid 2682,
Sydney NSW 2001