Contact us
Easy ways to answer your questions, fast. To access some of this information in an easy read format click here.
Message us
securely online
Reach out or reply
anytime, anywhere with convenience. Your banking needs, answered
in 24 hours by logging into the ING app or your online banking.
To send us a message, go to the left hand menu and select
'Messages'.
Please note that the use of 'Messages' is not available for Living Super.
How-to guides
to common
banking questions
Find instant
solutions
to your questions
Contact us
Easy ways to answer your questions, fast.
Message us
Reach out or reply anytime,
anywhere with convenience. Your banking needs, answered in 24 hours
by logging into the ING app or your online banking.
To send us a
message, go to the left hand menu and select 'Messages'.
How-to guides to common
banking questions
Find instant solutions to your questions
Call us 24/7
In Australia
Overseas
Please note you will be charged for an overseas call. See below for a list of free call numbers from eligible overseas countries.
Call us
IMPORTANT: Be
scam aware
Scammers are known to impersonate
legitimate bank numbers (spoofing) when making a call or sending
a text to you. ING staff will never call and ask you for your
card/account details over the phone or to enter these details
into your phone keypad. If you receive a call from ING and your
account details are requested, hang up and call us back directly
at one of the numbers on this page. Please make sure you verify
numbers contained within text or voice messages as these can
connect to scammers.
Local call costs apply from landlines and some mobile providers within Australia. Confirm with your provider.
Alternatively you can call on the number below, noting that call costs will apply if calling outside Australia, and interstate call costs may apply if calling within Australia.
Alternatively you can call on the number below, noting that call costs will apply if calling outside Australia, and interstate call costs may apply if calling within Australia.
+61 2 9018 5020Know Your Customer
If you've received communication from ING asking you to confirm/update your personal details.
If you've received communication from ING asking you to confirm your Foreign Tax details or you are returning a call from one of our KYC Specialists.
Alternatively you can call on the number below, noting that call costs will apply if calling outside Australia, and interstate call costs may apply if calling within Australia.
8am - 8pm, Mon - Fri (AEST/AEDT)
1800 201 008Alternatively you can call on the number below, noting that call costs will apply if calling outside Australia, and interstate call costs may apply if calling within Australia.
8am - 8pm, Mon - Fri (AEST/AEDT)
Someone has passed away and you'd like to close their account? Please contact our Bereavement Services.
Alternatively you can call on the number below, noting that call costs will apply if calling outside Australia, and interstate call costs may apply if calling within Australia.
8am - 8pm, Mon - Fri (AEST/AEDT)
International Free Call numbers for customers calling from overseas:
Please note, some international carriers and devices do not support calls to these numbers. Alternatively, you can use one of the numbers above (local or international call costs apply) or you can send us a secure message via the ING mobile app or online banking (your internet service provider data charges apply).
Interpreting Service (TIS National)
If you have limited English and require assistance, please let us know when you call.
Translating and Interpreter Services (TIS National). This service is provided by the Department of Home Affairs and is available in over 150 languages.
National Relay Service (NRS)
If you are d/Deaf, hard of hearing, or have a speech/communication difficulty please contact us by:
Step 1: Contact us through your preferred NRS call channel detailed on NRS call numbers and links.
Step 2: Provide the NRS with our phone number 133 464.
For more information visit: About the National Relay Service
Message us
If you’re already a customer, there’s no need to wait on the phone. Simply message us using the ING app or online banking and we’ll aim to get back to you within 24 hours.
Note that this service is provided by ING free of charge.
To message with the ING app:
login and tap the navigation icon at the top left
hit Messages in the lefthand menu
tap the compose icon at the bottom right.
To message with online banking:
login to ing.com.au
click Messages in the lefthand menu
hit the compose button at the top right.
Please note that the use of ‘Messages’ is not available for Living Super.
Locate us
Visit the ING Lounge
60 Margaret Street, Sydney NSW 2000
9am-5pm, Monday to Friday
Complaints and disputes
We welcome your feedback, so if you have a concern here’s how to get in contact so our customer complaints team or partners can help find a solution.
How to resolve a complaint for:
Financial Support
We’re here to support customers who may be experiencing financial hardship.
To learn more about financial hardship and how to apply for support, click here or call our Financial Support Team on 1300 349 166 from 8.45am – 5pm Monday – Friday AEST.
Product enquiries
(Existing Customer Enquiries)
8am - 8pm, 7 Days (AEST/AEDT)
9am - 5pm, Mon - Fri (AEST/AEDT)
8am - 8pm, Mon - Fri (AEST/AEDT)
8am - 8pm, Mon - Fri (AEST/AEDT)
(New Lending Enquiries)
8am - 8pm Mon - Fri, 9am - 5pm Sat (AEST/AEDT)
General enquiries: 8am - 10.30pm Mon - Fri, 8am - 5pm Sat (AEST)
Claims: 24 hours, 7 days a week
General enquiries: 8am - 6pm Mon-Fri, 8am - 5pm Sat(AEST)
Claims Lodgement: 24 hours, 7 days a week
General enquiries & claims: 8am - 5pm Mon - Fri (AEST)
General enquiries:
8am - 10.30pm Mon - Fri, 8am - 5pm Sat
(AEST)
24 hours, 7 days a week
Sales and Service
• 8am – 8:30pm Monday to Friday (AEST/AEDT)
Sales Only
• 8am – 1pm Saturday (AEST/AEDT)
8am - 8pm, 7 days (AEST/AEDT)
8am - 8pm, 7 days (AEST/AEDT)
1300 656 226
9am - 5pm, Mon - Fri (AEST/AEDT)
Mail us
(no stamp required if posted within Australia)
ING
Reply Paid 2682,
Sydney
NSW 2001
Savings Maximiser, Orange Everyday, Personal Term Deposits and Savings Accelerator
INGReply Paid 2682, Sydney NSW 2001
Living Super
Living SuperReply Paid 93910, Melbourne VIC 3001
Self Managed Super Funds, Business Optimiser and Business Term Deposits
INGReply Paid 3858, Sydney NSW 2001
Home Loan Applications
INGReply Paid 2682, Sydney NSW 2001
Home Loans - Customer Service
INGReply Paid 2682, Sydney NSW 2001