Contact us
We're here to help with all of your enquiries. Before you reach out to us, you may want to check out our Help and support section.
If you don't find your answer here, get in touch with our Australia-based customer care specialists.
133 464Get ahead or stay that way with an ING savings account.
High variable interest rate. With competitive ongoing rates, all your money goes towards your savings goals.
High interest rate guaranteed for the term. You choose the timeframe.
Tiered savings account with higher variable interest rates for balances starting at $50,000.
Straightforward banking for your business.
High variable interest business savings account with 24/7 access.
High fixed interest rate for business savings. You choose the timeframe.
Competitive interest rates for a fixed period, that’s tailored to your cash flow needs.
Home loans for buyers, investors and borrowers looking for a better deal.
Low variable interest rate home loan with no ongoing monthly or annual fees.
Includes a 100% interest offset when linked to our Orange Everyday bank account.
Fixed interest rate home loans for terms of one to five years.
We're here to help with all of your enquiries. Before you reach out to us, you may want to check out our Help and support section.
International Free Call numbers for customers calling from overseas:
Please note, some international carriers and devices do not support calls to these numbers.
Alternatively you can call on the number below, noting that call costs will apply if calling outside Australia, and interstate call costs may apply if calling within Australia.If you have limited English and require assistance, please let us know when you call.
Translating and Interpreter Services (TIS National). This service is provided by the Department of Home Affairs and is available in over 150 languages.
If you are deaf, have a hearing or speech impairment you can contact us via the NRS
then ask for 133 464
then ask for 133 464
8am - 8pm, Mon - Fri (AEST/AEDT)
Send us a message
For existing customers, simply log into the ING app or Online banking, go to 'Messages' in the menu and follow the prompts. We aim to get back to you within 24 hours.
Complaints and disputes
Visit the ING Lounge
60 Margaret Street, Sydney NSW 2000
9am-5pm, Monday to Friday
We're here to support customers who may be impacted by Covid-19 or financial stress. Please provide your details here and we will be in contact with you.
Alternatively, if you prefer to speak to someone, please call 133 464.8am - 8pm, 7 Days (AEST/AEDT)
8am - 8pm, Mon - Fri (AEST/AEDT)
8am - 8pm, Mon - Fri (AEST/AEDT)
8am - 8pm, Mon - Fri (AEST/AEDT)
8am - 8pm Mon - Fri, 9am - 5pm Sat (AEST/AEDT)
8am - 6pm Mon-Fri and 8am - 5pm Sat (AEST)
8am - 5pm Mon-Fri (AEST)
Call out only
24 hours 7 days
Sales 8am - 6pm Mon - Fri (AEST/AEDT)
Service 8am - 8.30pm Mon - Fri, 8am - 1pm Sat (AEST/AEDT)
8am - 8pm, 7 days (AEST/AEDT)
8am - 8pm, 7 days (AEST/AEDT)
(no stamp required if posted within Australia)
ING
Reply Paid 2682,
Sydney NSW 2001