Contact us
Looking for the quickest way to get help? We've tackled your most frequently asked questions in the ING Fastlane.
Contact us
Call us
For all general enquiries
To update your personal details
International Free Call numbers for customers calling from overseas:
Please note, some international carriers and devices do not support calls to these numbers.
Alternatively you can call on the number below, noting that call costs will apply if calling outside Australia, and interstate call costs may apply if calling within Australia.
Interpreting Service (TIS National)
If you have limited English and require assistance, please let us know when you call.
Translating and Interpreter Services (TIS National). This service is provided by the Department of Home Affairs and is available in over 150 languages.
National Relay Service (NRS)
If you are deaf, have a hearing or speech impairment you can contact us via the NRS
then ask for 133 464
then ask for 133 464
Know Your Customer
KYC
Alternatively you can call on the number below, noting that call costs will apply if calling outside Australia, and interstate call costs may apply if calling within Australia.
8am - 8pm, Mon - Fri (AEST/AEDT)
Write to us
Send us a message
For existing customers, simply log into the ING app or Online banking, go to 'Messages' in the menu and follow the prompts. We aim to get back to you within 24 hours.
Complaints and disputes
Find out more about how to resolve a complaint for:
General Insurance (Car, Home & Contents, Motorcycle, Travel and Pet)
Locate us
Visit the ING Lounge
60 Margaret Street, Sydney NSW 2000
9am-5pm, Monday to Friday
Financial Support
We're here to support customers who may be impacted by Covid-19 or financial stress. Please provide your details here and we will be in contact with you.
Alternatively, if you prefer to speak to someone, please call 133 464.Product enquiries
Savings Maximiser
Orange Everyday
Personal Term Deposits
Home Loans
(Existing Customer Enquiries)
(Existing Customer Enquiries)
8am - 8pm, 7 Days (AEST/AEDT)
Living Super
8am - 8pm, Mon - Fri (AEST/AEDT)
Self Managed Super Fund
8am - 8pm, Mon - Fri (AEST/AEDT)
Business Term Deposit
8am - 8pm, Mon - Fri (AEST/AEDT)
Home Loans
(New Lending Enquiries)
(New Lending Enquiries)
8am - 8pm Mon - Fri, 9am - 5pm Sat (AEST/AEDT)
ING Car and Home Insurance
General enquiries: 8am - 10.30pm Mon - Fri, 8am - 5pm Sat (AEST)
Claims: 24 hours, 7 days a week
ING Motorcycle Insurance
General enquiries: 8am - 6pm Mon-Fri, 8am - 5pm Sat(AEST)
Claims: 24 hours, 7 days a week
ING Pet Insurance
General enquiries & claims: 8am - 5pm Mon - Fri (AEST)
ING Roadside Assistance
General enquiries:
8am - 10.30pm Mon - Fri, 8am - 5pm Sat (AEST)
Callouts:
24 hours, 7 days a week
24 hours, 7 days a week
Emergency Assistance:
24 hours, 7 days a week
24 hours, 7 days a week
ING Health Insurance
Sales 8am - 6pm Mon - Fri (AEST/AEDT)
Service 8am - 8.30pm Mon - Fri, 8am - 1pm Sat (AEST/AEDT)
Personal Loans
8am - 8pm, 7 days (AEST/AEDT)
Orange One
8am - 8pm, 7 days (AEST/AEDT)
Priority Commercial Loans
Commercial property loans between $500,000 and $3,000,000.
Commercial Property Finance
Commercial property loans over $3,000,000.
Introducer solutions - broker enquiries
Adviser services - financial adviser enquiries
Mail us
(no stamp required if posted within Australia)
ING
Reply Paid 2682,
Sydney NSW 2001
Savings Maximiser, Orange Everyday, Personal Term Deposits and Savings Accelerator
INGReply Paid 2682, Sydney NSW 2001
Living Super
INGReply Paid 4307, Sydney NSW 2001
Self Managed Super Funds, Business Optimiser and Business Term Deposits
INGReply Paid 3858, Sydney NSW 2001
Home Loan Applications
INGReply Paid 2682, Sydney NSW 2001
Home Loans - Customer Service
INGReply Paid 2682, Sydney NSW 2001