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Looking for the quickest way to get help? We've tackled your most frequently asked questions in the ING Fastlane.

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Contact us

Looking for the quickest way to get help? We've tackled your most frequently asked questions in the ING Fastlane.

Call us
For all general enquiries
To update your personal details

International Free Call numbers for customers calling from overseas:

Please note, some international carriers and devices do not support calls to these numbers.

Alternatively you can call on the number below, noting that call costs will apply if calling outside Australia, and interstate call costs may apply if calling within Australia.

+61 2 9028 4077

Interpreting Service (TIS National)

If you have limited English and require assistance, please let us know when you call.

Translating and Interpreter Services (TIS National). This service is provided by the Department of Home Affairs and is available in over 150 languages.

National Relay Service (NRS)

If you are deaf, have a hearing or speech impairment you can contact us via the NRS

TTY: 133 677

then ask for 133 464

Voice: 1300 555 727

then ask for 133 464

Find out more about registering with the NRS
Know Your Customer
Alternatively you can call on the number below, noting that call costs will apply if calling outside Australia, and interstate call costs may apply if calling within Australia.

+61 2 4355 9475

8am - 8pm, Mon - Fri (AEST/AEDT)

Write to us

Send us a message

For existing customers, simply log into the ING app or Online banking, go to 'Messages' in the menu and follow the prompts. We aim to get back to you within 24 hours.


Complaints and disputes

Find out more about how to resolve a complaint for:

Banking and Superannuation

General Insurance (Car, Home & Contents, Motorcycle, Travel and Pet)

Health Insurance

Locate us

Visit the ING Lounge

60 Margaret Street, Sydney NSW 2000

9am-5pm, Monday to Friday

Learn more about the ING Lounge team

Financial Support

We're here to support customers who may be impacted by Covid-19 or financial stress. Please provide your details here and we will be in contact with you.

Alternatively, if you prefer to speak to someone, please call 133 464.
Product enquiries
Savings Maximiser
Orange Everyday
Personal Term Deposits
Home Loans
(Existing Customer Enquiries)

8am - 8pm, 7 Days (AEST/AEDT)

Living Super

8am - 8pm, Mon - Fri (AEST/AEDT)

Self Managed Super Fund

8am - 8pm, Mon - Fri (AEST/AEDT)

Business Term Deposit

8am - 8pm, Mon - Fri (AEST/AEDT)

Home Loans
(New Lending Enquiries)

8am - 8pm Mon - Fri, 9am - 5pm Sat (AEST/AEDT)

ING Car and Home Insurance

General enquiries: 8am - 10.30pm Mon - Fri, 8am - 5pm Sat (AEST)
Claims: 24 hours, 7 days a week

ING Motorcycle Insurance

General enquiries: 8am - 6pm Mon-Fri, 8am - 5pm Sat(AEST)
Claims: 24 hours, 7 days a week

ING Pet Insurance

General enquiries & claims: 8am - 5pm Mon - Fri (AEST)

ING Roadside Assistance

General enquiries:
8am - 10.30pm Mon - Fri, 8am - 5pm Sat (AEST)


Callouts:
24 hours, 7 days a week
ING Travel Insurance

Claims:
9am - 5pm Mon - Fri (AEST)


Emergency Assistance:
24 hours, 7 days a week
ING Health Insurance

Sales 8am - 6pm Mon - Fri (AEST/AEDT)

Service 8am - 8.30pm Mon - Fri, 8am - 1pm Sat (AEST/AEDT)

Personal Loans

8am - 8pm, 7 days (AEST/AEDT)

Orange One

8am - 8pm, 7 days (AEST/AEDT)

Commercial loans
Priority Commercial Loans
Commercial property loans between $500,000 and $3,000,000.
Commercial Property Finance
Commercial property loans over $3,000,000.
Introducer solutions - broker enquiries
Adviser services - financial adviser enquiries
Mail us

(no stamp required if posted within Australia)

ING
Reply Paid 2682,
Sydney NSW 2001

Savings Maximiser, Orange Everyday, Personal Term Deposits and Savings Accelerator
ING
Reply Paid 2682, Sydney NSW 2001
Living Super
ING
Reply Paid 4307, Sydney NSW 2001
Self Managed Super Funds, Business Optimiser and Business Term Deposits
ING
Reply Paid 3858, Sydney NSW 2001
Home Loan Applications
ING
Reply Paid 2682, Sydney NSW 2001
Home Loans - Customer Service
ING
Reply Paid 2682, Sydney NSW 2001