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Contact us

We're here to help with all of your enquiries. Before you reach out to us, you may want to check out our Help and support section.

Call us

For all general enquiries

133 464

(24 hours 7 days)

International toll free numbers for customers calling from overseas:

Alternatively you can call on the number below, noting that call costs will apply if calling outside Australia, and interstate call costs may apply if calling within Australia.

+61 2 9028 4077

National Relay Service (NRS)

If you are deaf, have a hearing or speech impairment you can contact us via the NRS

TTY: 133 677

then ask for 133 464

Voice: 1300 555 727

then ask for 133 464

Find out more about registering with the NRS
Locate us

Visit the ING Lounge

60 Margaret Street, Sydney NSW 2000

9am-5pm, Monday to Friday

Learn more about the ING Lounge team

Write to us

Compliments, suggestions and general feedback

If you are an existing client, you can contact us through our secure message service, My Message, available via our website or mobile banking app

Complaints and disputes

Find out more about how to resolve a complaint
Product enquiries
Savings Maximiser
Orange Everyday
Personal Term Deposits
Living Super

8am - 8pm, Mon - Fri (AEST/AEDT)

Self Managed Super Fund

8am - 8pm, Mon - Fri (AEST/AEDT)

Business Term Deposit

8am - 8pm, Mon - Fri (AEST/AEDT)

Home Loans
(New Lending Enquiries)

8am - 8pm Mon - Fri, 9am - 5pm Sat (AEST/AEDT)

Home Loans
(Existing Customer Enquiries)

8am - 8pm, 7 Days (AEST/AEDT)

Home and Contents Insurance
Personal Loans

8am - 8pm, 7 days (AEST/AEDT)

Orange One

8am - 8pm, 7 days (AEST/AEDT)

Commercial loans
Priority Commercial Loans
Commercial property loans between $250,000 and $3,000,000.
Commercial Property Finance
Commercial property loans over $3,000,000.
Introducer solutions - broker enquiries
Adviser services - financial adviser enquiries
Mail us

(no stamp required if posted within Australia)

Reply Paid 2682,
Sydney NSW 2001

Savings Maximiser, Orange Everyday, Personal Term Deposits and Savings Accelerator
Reply Paid 2682, Sydney NSW 2001
Living Super
Reply Paid 4307, Sydney NSW 2001
Self Managed Super Funds, Business Optimiser and Business Term Deposits
Reply Paid 3858, Sydney NSW 2001
Home Loan Applications
Reply Paid 2682, Sydney NSW 2001
Home Loans - Customer Service
Reply Paid 2682, Sydney NSW 2001