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Contact us

We're here to help with all of your enquiries. Before you reach out to us, you may want to check out our Help and support section.

Call us

For all general enquiries

133 464

(24 hours 7 days)

+61 2 9028 4077

(from overseas)
National Relay Service (NRS)

If you are deaf, have a hearing or speech impairment you can contact us via the NRS

TTY: 133 677

then ask for 133 464

Voice: 1300 555 727

then ask for 133 464

Find out more about registering with the NRS
Locate us

Visit the ING Lounge

60 Margaret Street, Sydney NSW 2000

9am-5pm, Monday to Friday

Learn more about the ING Lounge team

Write to us

Compliments, suggestions and general feedback

If you are an existing client, you can contact us through our secure message service, My Message, available via our website or mobile banking app

Complaints and disputes

Find out more about how to resolve a complaint
Product enquiries
Savings Maximiser
Orange Everyday
Personal Term Deposits
Living Super

Mon - Fri: 8am - 8pm Sat: 9am - 5pm (AEST/AEDT)

Self Managed Super Fund
Business Term Deposit
Home Loans

Mon - Fri: 8am - 8pm Sat: 9am - 5pm (AEST/AEDT)

Home and Contents Insurance
Commercial loans
Priority Commercial Loans
Commercial property loans between $250,000 and $5,000,000.
Commercial Property Finance
Commercial property loans over $3,000,000.
Introducer solutions - broker enquiries
Adviser services - financial adviser enquiries
Mail us

(no stamp required if posted within Australia)

Reply Paid 2682,
Sydney NSW 2001

Savings Maximiser, Orange Everyday, Personal Term Deposits and Savings Accelerator
Reply Paid 2682, Sydney NSW 2001
Living Super
Reply Paid 4307, Sydney NSW 2001
Self Managed Super Funds, Business Optimiser and Business Term Deposits
Reply Paid 3858, Sydney NSW 2001
Home Loan Applications
Reply Paid 2682, Sydney NSW 2001
Home Loans - Customer Service
Reply Paid 2682, Sydney NSW 2001