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If you're already a customer, there’s no need to wait on the phone.
To message with the ING app: Login, tap 'More' and hit Chat with us during opening hours.
To message with online banking: Login to ing.com.au, click Messages in the lefthand menu and hit the compose button at the top right.
If you think someone may have accessed your account, or if you're concerned about scams or fraud, block your card immediately. Visit our security page for more information.
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Select a topic below and we'll guide you to the right support.
For general enquiries call 133 464 or +61 2 7242 1974 for overseas customers.Available 8am - 8pm Mon - Fri, 9am - 5pm Sat & Sun (AEST/AEDT). Charges apply. Alternatively, use the International Free call number.
To message with the ING app: Login, tap 'More' and hit Chat with us during opening hours. Don't have the app? Download it from the App Store or Google Play.
To secure message with online banking: Login to ing.com.au, click Messages in the lefthand menu and hit the compose button at the top right.
Or mail us: ING, Reply Paid 2682, Sydney NSW 2001
For general enquiries call 133 464 or +61 2 7242 1974 for overseas customers. Available 8am - 8pm Mon - Fri, 9am - 5pm Sat & Sun (AEST/AEDT). Charges apply. Alternatively, use the International Free call number.
To message with the ING app: Login, tap 'More' and hit Chat with us during opening hours. Don't have the app? Download it from the App Store or Google Play.
To secure message with online banking: Login to ing.com.au, click Messages in the lefthand menu and hit the compose button at the top right.
Or mail us: ING, Reply Paid 2682, Sydney NSW 2001
For Orange Everyday call 133 464. Available 8am - 8pm Mon - Fri, 9am - 5pm Sat & Sun (AEST/AEDT).
For overseas customers, use the International Free call number.
To message with the ING app: Login, tap 'More' and hit Chat with us during opening hours. Don't have the app? Download it from the App Store or Google Play.
To secure message with online banking: Login to ing.com.au, click Messages in the lefthand menu and hit the compose button at the top right.
Or mail us: ING, Reply Paid 2682, Sydney NSW 2001
For Savings Maximiser call 133 464. Available 8am - 8pm Mon - Fri, 9am - 5pm Sat & Sun (AEST/AEDT).
For overseas customers, use the International Free call number.
Available 24/7
Within Australia: 1800 052 743
Overseas: +61 7242 1978. Charges apply.
IMPORTANT: Be scam aware
Scammers are known to impersonate legitimate bank numbers (spoofing) when making a call or sending a text to you. ING staff will never call and ask you for your card/account details over the phone or to enter these details into your phone keypad. If you receive a call from ING and your account details are requested, hang up and call us back directly at one of the numbers on this page. Please make sure you verify numbers contained within text or voice messages as these can connect to scammers.
For general enquiries call 133 464 or +61 2 7242 1974 for overseas customers. Available 8am - 8pm Mon - Fri, 9am - 5pm Sat & Sun (AEST/AEDT). Charges apply. Alternatively, use the International Free call number.
To message with the ING app: Login, tap 'More' and hit Chat with us during opening hours. Don't have the app? Download it from the App Store or Google Play.
To secure message with online banking: Login to ing.com.au, click Messages in the lefthand menu and hit the compose button at the top right.
Or mail us: ING, Reply Paid 2682, Sydney NSW 2001
If you've received communication from ING asking you to confirm/update your personal details, call 1800 171 296 or +61 2 7242 1975 for overseas customers between 8am - 8pm, Mon - Fri (AEST/AEDT).
If you've received communication from ING asking you to confirm your Foreign Tax details or you are returning a call from one of our KYC specialists, call 1800 201 008 or +61 2 7242 1976 for overseas customers between 8am - 8pm, Mon - Fri (AEST/AEDT). Charges apply. Alternatively, use the International Free call number.
To message with the ING app: Login, tap 'More' and hit Chat with us during opening hours. Don't have the app? Download it from the App Store or Google Play.
To secure message with online banking: Login to ing.com.au, click Messages in the lefthand menu and hit the compose button at the top right.
Or mail us: ING, Reply Paid 2682, Sydney NSW 2001
For Business Savings call 133 464 between 8am - 8pm, Mon - Fri (AEST/AEDT).
For overseas customers, use the International Free call number.
To message with the ING app: Login, tap 'More' and hit Chat with us during opening hours. Don't have the app? Download it from the App Store or Google Play.
To secure message with online banking: Login to ing.com.au, click Messages in the lefthand menu and hit the compose button at the top right.
Or mail us: ING, Reply Paid 2682, Sydney NSW 2001
For Orange One call 133 464 between 8am - 8pm, Mon - Fri, 9am - 5pm Sat & Sun (AEST/AEDT).
For overseas customers, use the International Free call number.
To message with the ING app: Login, tap 'More' and hit Chat with us during opening hours. Don't have the app? Download it from the App Store or Google Play.
To secure message with online banking: Login to ing.com.au, click Messages in the lefthand menu and hit the compose button at the top right.
Or mail us: ING, Reply Paid 2682, Sydney NSW 2001
For Personal Loans call 133 464 between 8am - 8pm, Mon - Fri, 9am - 5pm Sat & Sun (AEST/AEDT).
For overseas customers, use the International Free call number.
To message with the ING app: Login, tap 'More' and hit Chat with us during opening hours. Don't have the app? Download it from the App Store or Google Play.
To secure message with online banking: Login to ing.com.au, click Messages in the lefthand menu and hit the compose button at the top right.
Or mail us: ING, Reply Paid 2682, Sydney NSW 2001
For New Home Loan Enquiries: Call 1800 100 258 between 8am - 8pm Mon - Fri, 9am - 5pm Sat (AEST/AEDT).
For Existing Home Loan customer enquiries call 133 464 8am - 8pm Mon - Fri, 9am - 5pm Sat & Sun (AEST /AEDT).
For overseas customers, use the International Free call number.
For Priority Commercial Loans call 133 464.
For introducer solutions - broker enquiries call 1300 656 226.
For financial advisor services enquiries call 1300 656 226 between 9am - 5pm, Mon - Fri (AEST/AEDT).
If you're ready to do your thing with commercial property, email us and a commercial property finance specialist will contact you to discuss your goals and options in detail.
For general enquiries call 133 464 or +61 2 7242 1974 for overseas customers. Available 8am - 8pm Mon - Fri, 9am - 5pm Sat & Sun (AEST/AEDT). Charges apply. Alternatively, use the International Free call number.
To message with the ING app: Login, tap 'More' and hit Chat with us during opening hours. Don't have the app? Download it from the App Store or Google Play.
To secure message with online banking: Login to ing.com.au, click Messages in the lefthand menu and hit the compose button at the top right.
Or mail us: ING, Reply Paid 2682, Sydney NSW 2001
Email us: livingsuper@onesuper.com.au
Call us: 133 464
9am - 5pm, Mon - Fri (AEST/AEDT)
Mail us: Living Super
Reply Paid 93910, Melbourne VIC 3001
For Living Super call 133 464 between 9am - 5pm, Mon - Fri (AEST/AEDT).
For Self Managed Super Fund call 1800 651 252 between 8am - 8pm, Mon - Fri (AEST/AEDT).
For overseas customers, use the International Free call number.
We're here to support customers who may be experiencing financial hardship.
For Financial Assistance, call 1300 349 166 between 8am - 8pm, Mon - Fri (AEST/AEDT).
For general enquiries call 133 464 or +61 2 7242 1974 for overseas customers. Available 8am - 8pm Mon - Fri, 9am - 5pm Sat & Sun (AEST/AEDT). Charges apply. Alternatively, use the International Free call number.
If you've recently experienced the loss of a loved one, we're here to support you during this difficult period. Notify us as soon as possible by calling us.
Within Australia: 1800 550 003
Overseas: +61 2 8000 0385. Charges apply.
8am - 8pm, Mon - Fri (AEST/AEDT)
For general enquiries call 133 464 or +61 2 7242 1974 for overseas customers. Available 8am - 8pm Mon - Fri, 9am - 5pm Sat & Sun (AEST/AEDT). Charges apply. Alternatively, use the International Free call number.
Additional support if you need it
We're here to help with life's curveballs.
For Bereavement and estates, call us on our dedicated bereavement services line 1800 550 003 or learn more.
We're here to support customers who may be experiencing financial hardship.
8.45am - 5pm, Mon - Fri (AEST/AEDT)
1300 349 166
If you need help with English, you can call the Translating and Interpreting Services (TIS National) on 131 450. They provide operator-assisted access to an immediate phone interpreter in more than 150 languages and will connect you to ING. ING will cover the cost of the translation service.
ING available 8am - 8pm Mon - Fri, 9am - 5pm Sat & Sun (AEST/AEDT).
If you are deaf, have a hearing or speech impairment you can contact us via the NRS.
Step 1: Contact us through your preferred NRS call channel detailed on NRS call numbers and links.
Step 2: Provide the NRS with our phone number 133 464.
We welcome your feedback, so if you have a concern here’s how to get in contact so our customer complaints team or partners can help find a solution.
How to resolve a complaint for:
Select the country you're calling from for an international Free Call number. Alternatively, to chat with us in the ING app: Login, tap 'More' and hit Chat with us during opening hours.
Please note: some international carriers and devices do not support calls to these numbers.
