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Home and Contents Insurance

ING customers, save up to 30%

When you combine Home & Contents Insurance online.

Log in to get a quote

Home and Contents Insurance

Breathe easier knowing your biggest assets are comprehensively protected.


Why insure with ING?

  • Save up to 30%

    Breathe easier and save up to 30% on new policies when you combine home with contents insurance online.

  • Flexible cover

    Choose the cover that's right for you - home, contents, home and contents, optional covers - and your preferred start date.

  • Comprehensive protection

    Fire, storm, theft, malicious damage, new for old replacement cover, $20 million liability cover and more.

  • 24/7 claims

    Claims can be made 24/7 online and over the phone, and there are no lengthy forms.

  • Money back guarantee

    Get a full refund if you need to cancel your policy within the first 21 days and haven't made a claim.

  • Here if you need

    Our customer care specialists are here 8am-6pm Mon-Fri and 8am-5pm Sat (AEDT) - 1800 619 495.

  • A simpler life

    Save yourself the insurance run-around by keeping everything under one roof with ING.

  • Convenient set-up

    Our new home loan customers receive an indicative estimate straight after formal approval - and you can tailor your cover in minutes.

Read the PDS Part A and Part B for all the detail on standard cover, optional covers and exclusions.

Important information

As an ING customer, you could save up to 30% online.

For help call 1800 619 495, 8am-6pm Mon-Fri and 9am-5pm Sat (AEST).

Cover choices explained

Cover choices explained

Log in to your online banking account, start with a standard policy and build around it to create the cover that's right for you.

Home insurance
Home and contents insurance
Contents insurance

Save up to 15% online - new policies

Also known as building or house insurance. Covers the building, domestic fixtures and permanent structural improvements.

Save up to 30% online - new policies

For your biggest and non-so-big assets. Combine your cover online and save 30%.

Save up to 15% online - new policies

For many of the things you own or are legally responsible for, including furniture, appliances and carpets.

Compare the benefits across home, contents and combined insurance policies

Up to $20m legal liability cover
Fire cover
Explosion cover
Theft or attempted theft
Malicious damage, vandalism, riot or civil commotion
Accidental breakage of glass, ceramic and sanitary fixtures
Storm or rainwater damage
Lightning cover
Earthquake cover
Escape of liquid
Impact cover
Lump sum or instalment payments
Debris removal and extra costs of rebuilding
Temporary accommodation
Mortgage discharge costs
Funeral expenses up to $7,000
Replacement of locks up to $500
Open air contents cover - contents in the open at the insured address
Credit card cover up to $1,000
Uninsured guests' content cover up to $500
Unattached equipment cover up to $500

Depending on the cover you're looking at, these options are a great way to customise your policy to better suit your situation. Note that additional premiums and exclusions apply.

Personal effects

For personal possessions, including those taken outside of the home and higher value pieces like jewellery.

Motor burnout

For power surges that burn out or damage motors in electrical appliances.

Accidental damage

You can choose to extend your cover even further to include accidental damage to your home and contents.


Covers you for the cost of damage caused to your home by flooding rivers, creeks and other bodies of water. Flood cover may not be available for some addresses.

Home sum insured safeguard

Extends your home insured sum by up to 25% if your nominated sum isn't enough to replace or repair damage to your property.


Covers owners of investment properties for tenant default, theft and malicious damage.

Financial services guide

Important information about Home and Contents insurance.

Contents - key fact sheet

Contents insurance simply explained.

PDS - Part A and Part B

All the detail to help you make an informed decision.

Home - key fact sheet

Home/building insurance simply explained.

As an ING customer, you could save up to 30% online.

For help call 1800 619 495, 8am-6pm Mon-Fri and 9am-5pm Sat (AEST).

See what our customers told us
they saved

See what our customers told us they saved

Choose an insurance policy, state and provider to find out how much our customers told us they saved on average.

Insurance Policy Please select insurance policy
Customers of ING, living in
State Please select your state
Who switched from
Provider Please select your provider
Told us they saved an average of

Figures represent average savings based on data provided to us by new customers who switched online to ING's combined Home & Contents Insurance between 27/03/2018 and 27/09/2018. Individual circumstances and policy terms may vary. Please compare for yourself. Subject to meeting Underwriting criteria.


Got a question about Home and Contents Insurance?

Chances are, you'll find the answer in our FAQs.

Here are some of the more common questions we get asked:

As an ING customer, you could save up to 30% online.

For help call 1800 619 495, 8am-6pm Mon-Fri and 9am-5pm Sat (AEST).

How to get covered

How to get covered

We've made it simple to set up. Your property and possessions could be covered in minutes.

1. Get a quote

Log in to your online banking

Answer a few simple questions online for an on-the-spot quote.

2. Review and purchase

Review your quote, add optional extras as required and purchase within 30 days.

3. It's that easy

We send you an email straight away confirming your policy – cover starts on your day of choice.

To request a quote, you need to be an existing ING customer, aged 16+ and have an email address. You'll need the following information lined up too:

Type of cover you want

The policy holder and your home and/or insurance history

The property in question

As an ING customer, you could save up to 30% online.

For help call 1800 619 495, 8am-6pm Mon-Fri and 9am-5pm Sat (AEST).

Making a claim

Making a claim

These are your pointers for getting started.

1. Gather the facts

Gather as much information as possible about what happened and what you need.

2. Lodge your claim

You can lodge a claim 24/7 online or get help over the phone.

Lodge your claim now

3. Get your outcome

Once we have your claim and confirm we have everything we need, your outcome is advised within 10 business days.

It's important to have the following at hand when lodging your claim:

Policy number

Police report number (if applicable)

Damage reports (as required from roofers, technicians etc)

Repair or replacement quotes for damaged property

Incident details, such as time and place

Photos of damage or loss

Ownership of contents evidence (receipts, invoices, photos etc)

For the detail on cover and claims, please check the PDS Part A and Part B.

Ready to make a claim online?

There are no length forms.

Need help? We're here 24/7 over the phone. Call 1800 611 422