Options to consider before applying for Financial Support
You may wish to consider some of the below options before requesting financial support:
For Home Loan customers
Accessing any available funds in redraw
Accessing funds available in your Orange Everyday offset account (if you have an Orange Advantage Home Loan)
Reducing any repayments to the minimum fortnightly or monthly repayment amount
For Credit Card customers
Change any AutoPay arrangements to the Minimum Repayment Option (if you're currently on the Amount Due Options)
Switch to a low rate no fee card
For Personal Loan customers
Reduce your repayments to minimum repayment (if you're currently making extra repayments)
Options available when you apply for Financial Support
If you're experiencing financial difficulty, we can discuss your options that may be available to you and we may be able to reduce or press pause on your repayments.
In the event you are unable to meet your minimum repayment on any of the above mentioned product types, please give our Financial Support Team a call on 1300 349 166, Monday to Friday 8.45am to 5.00pm as soon as possible to discuss your situation.
Depending on your circumstances, the following options may include:
Capitalisation of arrears, where money owed on your home loan is added to the balance and paid off over the life of the loan
Extending the term of your loan to reduce your repayments
Agreeing to interest only payments for a short period
Temporarily postponing or reducing your repayments
Changing your product type where appropriate
Some of these options may mean that you pay more interest over the life of your loan.
If you're not comfortable speaking to us about this, we can speak to your financial counsellor or authorised representative instead. You will need to provide their contact details in writing and your authority to speak with us on your behalf.
We will tell you about the financial difficulty provisions of the National Credit Code if they apply to you.