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Reach out or reply anytime, anywhere with convenience. Your banking needs, answered in 24 hours by logging into the ING app or your online banking. To find Messages, look in the left hand menu to leave us a message.

Ways to bank

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Ways to bank

Fast, convenient and secure.

Do your banking anywhere, anytime

You've got options for how you can bank with ING.

If you have a disability, you might also want to know about our accessibility services.

Online banking

Online banking

As a branchless bank, we've got online banking sorted. It's fast, secure and convenient - so you can manage your money in a few simple steps.

Do your banking online 24 hours a day, seven days a week

You can do most of your banking via your secure online bank login - from checking your transaction history to transferring funds between accounts. You can even open new accounts online.

Online banking

Accessibility options for online banking

If you use a screen reader, then these instructions on how to log in to online banking using your keyboard may help.

Mobile app

Mobile app

With the ING mobile app, your bank's in your pocket (and now on your wrist) 24/7. It's so simple to use, it makes banking a breeze.

ING app on mobile devices
Do your banking on the go

Check your balances instantly, and for your bank accounts log in to move your money, pay friends, pay bills and more. You can even tell your friends you've paid them via SMS or email.

Mobile banking

Pay the easy way

Leave your wallet at home and pay the easy way with ING. Set up Apple Pay from the Wallet App on your Apple Device. And Google Pay at the Google Play Store. It’s fast, secure and convenient.

Customer care

Customer care

We're here to help

Australian based customer care centre

Our Australia-based customer care specialists are here to answer any questions you have, and help with all your everyday banking tasks.

We'll also help with the things you can't do online - like moving money between home loans, requesting home loan bank cheques and closing an account.

Call our Australia-based customer care specialists on 133 464.

Accessibility options

If you are speech or hearing impaired, then these instructions on how to use the National Relay Service may help.

Phone banking

Phone banking

Day-to-day banking made simple

Our automated phone banking service is quick to set up and simple to use, making it a secure and convenient way to manage your money.

By using your phone's keypad, you can transfer funds, pay bills, check your balance or transaction history, and even do admin tasks like registering for online statements.

Call our Australia-based customer care specialists on 133 464.

Get started now

Simply call 133 464 and press 4. You'll need your Client Number and Access Code.

Accessibility options for phone banking

If you are speech or hearing impaired, then these instructions on how to use the National Relay Service may help.

Australia Post

Australia Post

Bank@Post is just like a branch

While we're proud to be a branchless bank, we know you sometimes want to do your banking face-to-face. So we've partnered with Australia Post to give you access to 3,300 of their Bank@Post outlets.

It allows customers to use their debit card at the post office to undertake a variety of financial transactions with participating banks and other financial institutions, including:

Withdrawing cash from Orange Everyday accounts, up to $1,000 per account, per day.

Depositing cash into Orange Everyday accounts, up to $3,000 per account, per day (Australia Post may refuse to deposit excessive coins or small denomination notes)

Cheques in a single account holder’s name can be deposited into Orange Everyday accounts, up to 5 cheques per transaction and to a maximum limit of $999,999.99.

ING subscribes to the Banking Code of Practice (the Code), which also applies to the banking services we provide through Bank@Post. Information about the Code and how to make a complaint can be found here.

Find your nearest Bank@Post outlet

EFTPOS and ATMs

EFTPOS and ATMs

Worldwide access to your cash

No ING international transaction fees

No ING international ATM withdrawal fees (third party operator fees may apply)

No ING fees on domestic ATM withdrawals (third-party ATM operator fees may apply).

Customers may still be able to withdraw cash without paying third party ATM fees by using ATMs from major banks, making a cash withdrawal at Australia Post, or through merchants that offer EFTPOS cash out.