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Ways to bank

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Ways to bank

Fast, convenient and secure.

Do your banking anywhere, anytime

You've got options for how you can bank with ING.

If you have a disability, you might also want to know about our accessibility services.

Online banking

Online banking

As a branchless bank, we've got online banking sorted. It's fast, secure and convenient - so you can manage your money in a few simple steps.

Do your banking online 24 hours a day, seven days a week

You can do most of your banking via your secure online bank login - from checking your transaction history to transferring funds between accounts. You can even open new accounts online.

Find out more

Accessibility options for online banking

If you use a screen reader, then these instructions on how to log in to online banking using your keyboard may help.

Mobile app

Mobile app

With the ING mobile app, your bank's in your pocket (and now on your wrist) 24/7. It's so simple to use, it makes banking a breeze.

ING app on mobile devices
Do your banking on the go

Check your balances instantly, and for your bank accounts log in to move your money, pay friends, pay bills and more. You can even tell your friends you've paid them via SMS or email.

Find out more

Pay the easy way

Leave your wallet at home and pay the easy way with ING. Set up Apple Pay from the Wallet App on your Apple Device. And Google Pay at the Google Play Store. It’s fast, secure and convenient.

Customer care

Customer care

We're here to help 24/7

Australian based customer care centre

Our Australia-based customer care specialists are here to answer any questions you have, and help with all your everyday banking tasks.

We'll also help with the things you can't do online - like moving money between home loans, requesting home loan bank cheques and closing an account.

Call our Australia-based customer care specialists 24/7 on 133 464.

Accessibility options

If you are speech or hearing impaired, then these instructions on how to use the National Relay Service may help.

ING Lounge

ING Lounge

Visit us in person at ING Lounge in Sydney’s CBD to talk money and get practical help on everything from transaction accounts to savings, home loans and digital banking.

ING Lounge location

60 Margaret St, Sydney 9am-5pm, Monday to Friday

While no money changes hands at ING Lounge, you can:

use our ATMs

open accounts and complete ID checks

meet with our team of specialists

collect and deposit cheques

join us at customer and community events.

Learn more about the ING Lounge team

Phone banking

Phone banking

Day-to-day banking made simple

Our automated phone banking service is quick to set up and simple to use, making it a secure and convenient way to manage your money.

By using your phone's keypad, you can transfer funds, pay bills, check your balance or transaction history, and even do admin tasks like registering for online statements.

Call our Australia-based customer care specialists 24/7 on 133 464.

Get started now

Simply call 133 464 and press 1. You'll need your Client Number and Access Code.

Accessibility options for phone banking

If you are speech or hearing impaired, then these instructions on how to use the National Relay Service may help.

Australia Post

Australia Post

Bank@Post is just like a branch

While we're proud to be a branchless bank, we know you sometimes want to do your banking face-to-face. So we've partnered with Australia Post to give you access to 3,300 of their Bank@Post outlets.

Here, you can provide proof of identity (required to open some accounts) and make cheque or cash deposits into your Orange Everyday.

Call our Australia-based customer care specialists 24/7 on 133 464.

Find your nearest Bank@Post outlet

EFTPOS and ATMs

EFTPOS and ATMs

Worldwide access to your cash

With Orange Everyday and Orange One, you can use your Visa card online, over the phone, over the counter, at ATMs, and overseas.

Shop online and overseas for less:

Here's what you get every month when you deposit $1,000 or more per month and make 5+ card purchases that are settled (not pending) using your Orange Everyday account each month:

In Australia:

Free ATMs - every ATM in Australia is free, no matter who it's operated by.

Worldwide:

All the ATMs - a rebate on ATM fees charged anywhere in the world within five business days (the Orange One cash advance fee still applies).

No ING international transaction fees when purchasing from international online retailers or while travelling overseas.

A $2.50 international ATM fee and 2.5% fee on international purchases and ATM operator fees apply if you don’t meet the monthly criteria.
Card purchases excludes ATM withdrawals, balance enquiries, cash advances and EFTPOS cash out only transactions.
A cash advance fee applies for any cash advance with Orange One.

And EFTPOS:

All your EFTPOS transactions are free. And when you withdraw $200 or more from Orange Everyday, we’ll even pay you $0.50.