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Accessible banking

The things you might need to get on with it.

Using this site

If you use a screen reader or assistive technology, you should be able to access information on our site.


We add ALT text to all of our images. This way, if you use a screen reader, you’ll get a better understanding of what’s on the page.

Tables and forms

We've set things up so that your screen reader will be able to make sense of all of our forms and tables, too.


Our JavaScript is accessible to most assistive technologies. Just note that we sometimes use JavaScript to hide parts of a page – assistive technologies generally show all the content on a page.


Sometimes, we use PDFs. You'll need Adobe Acrobat Reader to read these PDFs – alternatively, you can download a tool from the Adobe site that converts PDFs into web pages. Visit to learn more.

Online banking

Online banking

If you prefer to use the keyboard over a mouse or touchpad, here’s another way you can log in to online banking.

Navigate to

First, you can enter your ING client number in the highlighted text box.

Next, press 'tab' twice to navigate to account access code input textbox.

Hit the spacebar to access the hidden keypad (which screenreader can then read out).

To select your PIN, hit the spacebar when the right number’s read out, then continue by pressing 'tab'.

Once you have entered your four or six digit access code, hit 'enter' to log in.

Phone banking

Phone banking

If you have a speech or hearing impairment, then you can call us via the National Relay Service. It's confidential and secure.

ING phone banking
To use the NRS to speak to ING:

For teletypewriter (TTY) services, call 1800 555 630 or 133 677 then ask for 133 464

For fax services, use 1800 555 690

For voice services, call 1800 555 660 OR 1300 555 727 then ask for 133 464.

Online, visit

Interpreting Service (TIS National)

If you have limited English and require assistance, please let us know when you call.

Translating and Interpreter Services (TIS National). This service is provided by the Department of Home Affairs and is available in over 150 languages.

Nominate others to do your banking

Nominate others to do your banking

You can give other people permission to help with your banking.

Nominate others

Appointment of Representative

You can nominate either an operating or non-operating Appointment of Representative to assist with your banking. Appointment of Representative can call us on your behalf.

Operating Appointment of Representative – this means your representative can do any of your banking (note: it’s not available for superannuation and retirement or business accounts).

Non-Operating Appointment of Representative – this means your representative can access information about your account/s, but cannot transact (note: it’s not available for business accounts).

Power of Attorney

Power of Attorney is a legal document where you authorise another adult or adults to act on your behalf.

How to nominate an Appointment of Representative OR Power of Attorney

You'll find forms for both Appointment of Representative and Power of Attorney by going to 'Help and support' > 'Documents and forms' > 'General'