If you've recently experienced the loss of a loved one, we're here to support you during this difficult period.
Notify us as soon as possible by calling us on 1800 550 003 between 8am - 8pm (AEST/AEDT), Monday - Friday.
We will send you a Deceased Estate form which will outline everything that is needed to finalise these accounts.
Australian Death Notification Service is a free government initiative to help people get in touch with multiple organisations using a single online notification.
In all matters, we will require a certified copy of the death certificate issued by Births Deaths and Marriages.
Further documentation is required; however they vary depending on the account types held by the deceased (e.g. mortgage, savings account, business account).
Please call us on 1800 550 003 between 8am - 8pm (AEST/AEDT), Monday - Friday for information regarding your individual circumstances.
Each Estate's circumstances are assessed by us, and in some cases, we may require a Grant of Probate or Letters of Administration in order to release the funds.
If we require a Grant of Probate/Letters of Administration, we will advise you in the first letter we send after receiving the death certificate.
Within 14 business days of receiving the necessary information, we will act on instructions regarding a deceased person's account from a person named in a Grant of Probate or Letters of Administration.
We will*:
*This applies if we receive a request from someone authorised by the will, or someone who has applied for Letters of Administration and a Grant of Probate along with a certified copy of the death certificate.
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If there was no will located at the time of passing, Letters of Administration may be required to ensure that the changes to the bank accounts are processed appropriately.
Letters of Administration may be granted by the Supreme Court giving authority to an administrator to finalise the estate.
Each State or Territory may have a different process for obtaining Letters of Administration.
Yes, we will pay the funeral home for you when provided with an invoice and letter of direction.
The letter must include your instructions to us, as well as your full name and address (for each joint account holder if applicable), account number or Client number, security property address (if applicable), and it must be signed by all account holders (as applicable).
Due to potential tax implications, you will need to open an ‘Estate of the Late’ bank account, which works as a transaction account allowing the executor/s to access money more easily from the Estate, and to deposit any cheques made out to the Estate.
We can only pay the funds via the following methods:
We will endeavour to pay any outstanding debt from the account already held with ING as first priority and will be in contact with you if there is any outstanding payment needed.
For further information, please call us on 1800 550 003 between 8am - 8pm (AEST/AEDT), Monday - Friday.
Bank account that are held in both names can either be transferred into the sole surviving account holder’s name, or closed and funds dispersed via cheque or EFT to an authorised account.
You can find information about cancelling direct debits here.
ING Bereavement Services
Monday - Friday, 8am - 8pm (AEST/AEDT)
1800 550 003
Alternatively, call the number below. Call charges will apply for international and interstate calls.
Monday - Friday, 8am - 8pm (AEST/AEDT)
+61 2 9028 4054
A not-for-profit organisation established to provide a range of education, counselling, research and clinical services for those working in and affected by experiences of grief and bereavement.
AFDA is the only national funeral service organisation with offices in every state and territory. They can help you with your funeral arrangements after the death of your family member or friend.
The ATO outlines the tax responsibilities associated with deceased estates. If you’re the executor of a deceased estate, you may need to lodge a final tax return on behalf of the deceased person.
This registry is run by your state or territory government and provides death certificates.
Centrelink is an organisation provided by the Federal Government and can provide insight into areas such as where to obtain a death certificate and organising a funeral.
You may be eligible for social work services that can provide you with support, counselling and information during this difficult time.