ING partner offers.

ING partner offers provide eligible participants with access to offers, discounts and benefits from selected business partners, helping you start, run and grow your business.

Offers are available to participants who meet the partner offer requirements. Eligibility criteria may differ between offers. Please refer to the specific offer terms for eligibility criteria.

Simply select the offer you're interested in and follow the link provided. You'll need to sign up through the ING partner page to access the offer.

This depends on the offer. Some offers are only available to new customers of the partner. Please refer to the specific offer terms for details.

No. The products and services are provided directly by the relevant partner. ING does not provide or administer the partner's products or services.

For support with a partner's product, service or offer, please contact the partner directly. They are responsible for the operation and administration of their products and services.

What is ING's role in the Xero offer?

The Xero offer products and services are provided and managed directly by Xero. ING does not provide or administer the partner's products or services. ING's role is limited to facilitating access to the offer.

Why do I need to enter payment details to access the Xero offer?

Xero may require payment details when you sign up to verify your account and activate your subscription.

Even if you're eligible for a promotional offer, you'll still need to complete Xero's sign-up process, including any payment requirements specified by Xero. Xero's offer is for 90% off an eligible subscription for the first 6 months and you'll need to pay the remaining 10%. Please refer to the Xero offer terms and conditions for full details, including eligibility criteria.

When will I start paying for my Xero subscription?

Xero's standard subscription fees will automatically apply once the promotional period ends unless you change or cancel your subscription in accordance with Xero's terms and conditions. Please refer to Xero's subscription terms for current pricing and cancellation information.

I signed up but haven't received my Xero offer. What should I do?

First, check that:

• You used the link provided through the ING partner offer page
• You meet the offer eligibility requirements
• You completed the sign-up process

If you're still experiencing issues, please contact Xero directly for assistance with your subscription or offer.

I thought my Xero subscription was 90% off. Why have I been charged additional fees?

The promotional offer applies to the eligible Xero subscription plan. Some services and features, such as add-ons, payment processing services or other usage-based charges, may be billed separately and are not included in the discount.

For details about what's included in your subscription and any additional charges, please refer to Xero's pricing information and offer terms, or contact Xero directly.

What is ING's role in the MYOB offer?

The MYOB offer products and services are provided and managed directly by MYOB. ING does not provide or administer the partner's products or services. ING's role is limited to facilitating access to the offer.

I thought my MYOB subscription was discounted. Why have I been charged?

The promotional offer applies to the eligible MYOB base subscription plan specified in the offer terms. Additional charges may apply for optional MYOB Premium Features, including payroll, online invoice payments and premium inventory functionality. Any such charges will be disclosed and charged directly by MYOB. Please review the offer terms and your MYOB subscription details, or contact MYOB directly for assistance.

What happens when the promotional offer ends?

Once the promotional period ends, your MYOB subscription will automatically renew at the then-current standard annual price unless you change or cancel your subscription in accordance with MYOB's terms and conditions.

Please refer to MYOB's subscription terms for current pricing and cancellation information.

I signed up but haven't received my MYOB offer. What should I do?

First, check that:

• You used the link provided through the ING partner offer page
• You meet the eligibility requirements
• You completed the sign-up process

If you're still experiencing issues, please contact MYOB directly for assistance with your subscription or offer.

Why do I need to enter payment details to access the MYOB offer?

Payment details are needed to set up your subscription, but you won't be charged during your first 12 months. Your details will only be used for renewal after the offer ends, unless you cancel before your renewal date in accordance with MYOB's terms and conditions.

What is ING's role in the Sprintlaw offer?

The Sprintlaw offer products and services are provided and managed directly by Sprintlaw. ING does not provide or administer the partner's products or services. ING's role is limited to facilitating access to the offer.

I signed up but haven't received my Sprintlaw offer. What should I do?

First, check that:

• You used the link provided through the ING partner offer page
• You meet the eligibility requirements
• You completed the sign-up process

If you're still experiencing issues, please contact Sprintlaw directly for assistance with your subscription or offer.

Do customers need to enter payment details to access the offer?

Yes. Customers will need to enter valid payment details when signing up and will be charged the discounted membership fee of $99 for their first year.

When will customers start paying for their membership / what happens when the promotional discount ends?

The $99 fee covers the customer's first 12 months of Sprintlaw membership. At the end of the first year, the membership will renew at Sprintlaw's then-current standard membership price unless the customer cancels before renewal. Customers will be notified before their membership renews.

Are there any additional payments, other than the $99 discounted rate, customers may be charged in the first year?

There are no additional mandatory membership fees during the first year.

Customers can choose to purchase additional legal services from Sprintlaw that aren't covered by their membership or available credits. Any additional legal fees will always be quoted upfront before the customer proceeds, so there won't be any unexpected charges.

As part of the ING offer, customers also receive a $250 Sprintlaw legal services voucher each quarter for the first year, which can be put towards additional legal services.

Who do I contact if I have trouble signing up or need help with my Sprintlaw membership?

Contact Sprintlaw directly at team@sprintlaw.com.au, on 1800 730 617 or through the contact form on their website. Sprintlaw can assist with sign-up, membership, voucher and legal service enquiries.