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The lowdown on PayTo

Everyday Banking

Published Mon 08 Jul 2024 • 2 min read

Heard about PayTo while banking but unsure what it’s about? Don’t sweat it. Here’s the rundown on PayTo, how it works and its differences compared to direct debit and Osko payments.

What is PayTo?

PayTo is a new secure digital payment option giving you a fast and easy way to pay. PayTo is a payment service provided by banks (like us), financial institutions and payment service providers in Australia. PayTo allows you to authorise businesses to pull funds from your account.

How PayTo works

A PayTo payment agreement is an alternative to direct debit payments, with more control and visibility over recurring bills, memberships and subscriptions.

A business or biller will set up a PayTo payment agreement using your PayID® or account details for you to authorise and manage payments for goods and services. PayTo payment agreements can be one-off, occasional or regular payments.

How to use PayTo

Here’s how PayTo works in three easy steps.

  1. 1. Select PayTo as a payment option.
  2. 2. The business or biller will send you a new PayTo payment agreement via ING online banking for you to authorise or decline.
  3. 3. Once the PayTo payment agreement is confirmed, you can view, manage or cancel it from your ING online banking.

Why use PayTo?


Rest easy, knowing PayTo payment agreements must be authorised by you from ING online banking before the initial set up for any payments to be sent.


Save time by having your PayTo payment agreements automatically saved in one place in your ING account.

What is the difference with PayTo vs direct debit?

PayTo is a digital alternative to direct debit payments. Designed as part of the New Payments Platform (NPP), PayTo means you have more visibility and control over recurring payments compared to direct debit.

While direct debit payments may take up to 2-3 business days to be processed, PayTo happens on the spot. There’s also no paperwork involved with PayTo. Instead of filling out direct debit forms, you can now agree to payments inside ING Online Banking. Too easy.

What is a PayTo payment agreement?

A PayTo payment agreement is an arrangement you’ve authorised with a merchant to debit your bank account, according to the terms stipulated in the agreement. It’s like a contract, but with PayTo, you don’t have paperwork to fill out. Instead, it’s as easy as authorising the PayTo payment agreement in your ING Online Banking.

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