Interim Executive Director, Operations
Chris joined ING in 2017, and has made a significant impact on the way we work to service our customers, from leading our One Way of Working agile transformation, to more recently as Head of Customer Operations.
In his current role, Chris is responsible for transforming the bank’s processes to drive industry leading customer satisfaction, scalability and reliability for the retail and wholesale banking business lines. He leads a broad range of functions covering Payments, Credit Operations, Collections, Facilities and First Line Risk & Fraud Management.
Prior to joining ING Chris worked as a management consultant for PwC where he worked on transformation, risk and strategy engagements for clients across financial services, telecommunications and utilities.
Chris holds a Bachelor of Economics Degree, and a Masters of Business Administration from the Macquarie Graduate School of Management.