Management team
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Melanie Evans
Chief Executive Officer (CEO)
Melanie joined ING in 2017 to lead the Retail Bank for ING Australia. She was appointed country CEO in November 2020.
Melanie has spent her career in financial services. Starting out with a St.George Bank cadetship in 1995, she later joined Westpac’s equities business in 2000. After a move to BT Financial Group in 2003, she spent a decade in product, brand, marketing, superannuation, platforms and investments leadership roles.
Returning to banking within the Westpac Group as a Chief of Staff, she then went on to lead business units across mortgages, transformation and business banking. In 2017 she moved to ING, leading ING's retail growth and diversification agenda.
Melanie volunteers her time as an independent director on the Board of Surf Life Saving Australia (SLSA) and is Chair of the SLSA Finance, Audit and Compliance Committee. Melanie is also a Board Member of the European Australian Business Council.
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Glenn Gibson
Interim Head of Retail Banking
Glenn Gibson is the Interim Head of Retail Bank and member of ING Australia’s Executive Committee.
He joined ING in 2018 as the Head of Third Party Distribution and Direct Mortgages before adding Customer Service and Experience to his remit in 2019. In November 2020 he took on the role of Interim Head of Retail Bank.
Glenn’s career in financial services has spanned 35 years. During this time he has held senior leadership roles in distribution, marketing, credit and operations with a focus on best practice customer experience.
Prior to working at ING, Glenn was responsible for all mortgage and third party deposit distribution for AMP Bank, where he guided its broker, direct and retention channels to deliver significant year-on-year growth and market share.
Glenn has been involved in the third party introducer market for over 25 years and is an active participant in numerous industry consultative bodies including: the Combined Industry Forum and Mortgage & Finance Association of Australia (National Lenders Committee).
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Charles Ho
Head of Wholesale Banking
Charles is responsible for ING’s Wholesale Banking activities in Australia. Charles joined ING in 2008 in Singapore as part of its regional Utilities & Infrastructure team where he was involved in a wide range of structured finance and debt advisory deals across the Asia Pacific region. In 2013, Charles moved to Sydney to establish the Utilities & Infrastructure team in Australia.
Prior to ING, Charles worked with DBS and Citibank in industry coverage and lending roles where he built up key experience in lending, capital markets, and financial markets. Charles has more than 17 years of experience in the financial services sector with Citibank, DBS, UOB, Ernst & Young and ING covering project finance lending, debt advisory, client coverage and client advisory roles.
Charles holds a Bachelor of Engineering in Mechanical Engineering, from Imperial College and is a FCA with the ICAEW.
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Alan Lee
Chief Financial Officer
Alan is an experienced banking executive having worked for over 20 years across retail, wholesale and investment banking organisations in Australia, Asia and Europe.
In his current role as Chief Financial Officer Alan is responsible for ING in Australia’s strategy, planning and ensuring the bank achieves sustainable financial performance. He remains accountable for the management and financial accounting functions, procurement and taxation.
Alan has more than 18 years’ experience at ING working across finance, risk management, operations and internal audit.
In 2011 Alan spent 12 months working in the ING Head Office based in Amsterdam before relocating to Singapore. In 2014 Alan was appointed the Asian Regional Chief Financial Officer of ING Wholesale Banking where he was responsible for finance activities across 13 markets in Asia. In January 2016, Alan returned home and commenced his role as Chief Financial Officer at ING in Australia.
Alan started his career with PWC and holds a Bachelor of Commerce degree from the University of Queensland. He is a member of the Institute of Chartered Accountants in Australia and NZ and is also a certified Internal Auditor.
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Linda Da Silva
Chief Information Officer
Linda Da Silva joined ING Australia as Chief Information Officer in December 2019. In this role she leads the Technology and Data teams to deliver the digital agenda for ING.
Prior to joining ING, Linda held a number of senior leadership roles at Westpac Banking Corporation managing large complex areas spanning Consumer Bank, Group Operations and Enterprise Services. Her last role at Westpac Group was CIO BT Financial Group.
Linda joined the Westpac Group in 2008 following a 15-year career in IT consulting and leadership roles in Australia, Asia, Middle East and the UK. As a consultant Linda worked across many industries to deliver large-scale transformation programs.
Linda holds a Bachelor of Economics degree, is a CPA and a member of Australian Computer Society. Linda is also a board member of the NPP (New Payments Platform) Australia Limited.
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Patrick Roesink
Chief Risk Officer
Patrick Roesink is Chief Risk Officer at ING in Australia, appointed July 2020.
Patrick is an experienced risk manager and banking professional. He has more than 25 years' senior management and risk experience within ING across Europe and Asia. His previous role was Chief Risk Officer at ING in Poland.
Patrick is passionate about innovation, new technologies, transformation and self-improvement.
Patrick has a deep knowledge of credit risk management both corporate and retail, structuring corporate lending transactions and derivatives and a firm background in market risk management and operational risk management.
Patrick finished his Masters in Business of the Financial Sector at the Vrije Universiteit in Amsterdam. He holds certificates from the Saïd Business School, University of Oxford in the areas of Fintech and Blockchain.
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Michael Witts
Treasurer
Michael joined ING Bank in 2009 as Treasurer, responsible for the funding and liquidity management for the Bank.
Prior to joining ING Bank, Michael held various roles in treasury, derivatives and liquidity risk management, at domestic and international banks including Macquarie Bank, Deutsche Bank and the Commonwealth Bank.
In addition, to his extensive experience in Australian financial markets, Michael has worked in both Tokyo and Frankfurt, managing the pricing and risk management of derivative and funding transactions, and overseeing staff in dealing, marketing and middle/back office functions.
Michael holds a Bachelor and Master of Commerce degrees in Economics/Finance from the University of New South Wales. He is a Senior Associate of the Financial Services Institute of Australasia (FINSIA); a Certified Finance and Treasury Professional (Senior) of the Finance and Treasury Association (FTA); and is a Graduate of the Australian Institute of Company Directors.
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Adriana Sheedy
Executive Director, Operations
Adriana Sheedy is the Executive Director, Operations at ING where she has been a member of the team since 2000.
Adriana has held various roles throughout her career including Head of Operational Risk and Anti-Money Laundering Program Manager.
In her current role, Adriana is responsible for transforming the bank’s processes to drive industry leading customer satisfaction, scalability and reliability for the retail and wholesale banking business lines. She leads a broad range of functions covering Transformation, Payments, Credit Operations, Collections, Facilities and First Line Risk Management.
Adriana is passionate about leading people and fostering an engaged team. She is motivated by both transformational and continuous improvement for herself, her people and the customers she serves.
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Nick Gotsis
Executive Director, Human Resources
Nick was appointed Executive Director, Human Resources in June 2021. He brings a breadth and depth of HR experience including partnering with business leaders on global change and transformational initiatives in organisational development, workforce strategy, talent, leadership and revitalising people culture within complex and challenging environments. He is particularly passionate about implementing impactful people solutions that support business strategy.
Nick joined ING Australia in 2016 as the Senior HR Business Partner. In 2018 he relocated to Amsterdam, ING Head office as a Global Senior HR Business Partner supporting Retail and Business Banking. Before joining ING, Nick held positions with IKEA, Qantas, and the Australian Federal and State Government.
Nick holds a Bachelor of Business and Bachelor of Arts - Psychology (First Class Honours), alongside graduate qualifications in Human Resources and Industrial Relations. He is also a Registered Provisional Psychologist completing the Master of Clinical Psychology.
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Tim Newman
Head of KYC
Tim Newman is the Head of KYC at ING Australia. In this role Tim is responsible for execution of ING Australia's anti-money laundering (AML) program.
Tim brings a wealth of experience from ING in Australia where he's held a number of senior roles including Interim Executive Director of Operations and Head of Customer Experience & Service. Tim has also been responsible for leading strategy and planning, everyday banking and mortgage products, as well as various roles within mortgage distribution.
Prior to joining ING Tim worked in a number of analyst roles at Mortgage Choice. He holds a Bachelor of Business Studies, Management.
