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Security

Latest security alerts

We'll update you with the latest common security alerts.

Impersonation ING Scam - 12 March 2024

We're aware of fake SMS’ currently circulating which claim to be from ING. The SMS' are advising of your account being restricted and to click a link or call the provided number to restore access. Just so you know, we'd never ask you to provide personal details, or log in to your Internet Banking via a link in an unsolicited text or email. We're putting a stop to these SMS'.

To reduce your risk of being scammed make sure you check:

• if there are spelling mistakes in the message, or the information doesn't make sense

• always be wary of unsolicited messages from unknown numbers or numbers posing as a known company or business

• contact ING via a trusted number to verify if the message is genuine, do not use the number in the suspect SMS

• do not rely on the numbers in the text or email, even if it appears in your ING message trail.

• visit https://moneysmart.gov.au/companies-you-should-not-deal-with for current scam warnings

• never click on links to log in your Internet banking, always use the ING app or the secured log in page.


Stay up to date with current scams targeting Australians via the ASIC Scamwatch website at https://www.scamwatch.gov.au


ING Term Deposit Scam - 8 March 2024

Scammers are sending emails pretending to be ING and promoting false investment options for Fixed Term Deposits of 3 months to 5 years. These offerings have been included in fake ING branded emails. This is an investment scam so please do not click on any links or engage with these communications. We’re taking steps to put a stop to these emails. In the meantime, beware of this scam and tell your friends too.

To reduce your risk of being scammed make sure you check:

• the email address of any email message to see if it matches the company name noted in the email message (if not, beware that this could be a scam email)

• if the email comes from a non-corporate address like Hotmail or Gmail or is not being sent from the genuine ‘@ing.com’ or ‘no-reply@e.ing.com.au’ domain.
We note that this particular scam has used the following email addresses, and associated phone numbers, however the scammer may use similar email addresses that may have ING in the domain name.

Customer.services@ing-assets.com

lawrence.johnson@ing-saving.com

02 7259 9891

02 7259 9893

• if there are spelling mistakes in the email message, or the information doesn't make sense

• if the investment returns promoted seem too good to be true (if so, they probably are)

• the company's website through Google - don't click on links contained in emails

• visit https://moneysmart.gov.au/companies-you-should-not-deal-with for current scam warnings

• it does not contain the ASIC logo to promote an investment


Stay up to date with current scams targeting Australians via the ASIC Scamwatch website at https://www.scamwatch.gov.au

It’s important to seek independent financial advice before determining if an investment opportunity is right for you. If you feel pressured to make a payment or lock in an investment immediately – don’t.

If you’re unsure or need help identifying whether the contact is legitimately from ING, call us on 1800 052 743.


ING Term Deposit Scam - 19 February 2024

Scammers are sending emails pretending to be ING and promoting false investment options for Fixed Term Deposits of 3 months to 5 years. These offerings have been included in fake ING branded emails. This is an investment scam so please do not click on any links or engage with these communications. We’re taking steps to put a stop to these emails. In the meantime, beware of this scam and tell your friends too.

To reduce your risk of being scammed make sure you check:

• the email address of any email message to see if it matches the company name noted in the email message (if not, beware that this could be a scam email)

• if the email comes from a non-corporate address like Hotmail or Gmail or is not being sent from the genuine ‘@ing.com’ or ‘no-reply@e.ing.com.au’ domain.
We note that this particular scam has used the following email addresses, and associated phone numbers, however the scammer may use similar email addresses that may have ING in the domain name.

sam.miller@ing-deposits.com

lawrence.johnson@ing-saving.com

accounts@ingprivateclients.com

andras.hamori@ingapply.com

thomas.dawson@ing-assets.com

02 7254 3080

03 4053 3538

02 8252 7642

• if there are spelling mistakes in the email message, or the information doesn't make sense

• if the investment returns promoted seem too good to be true (if so, they probably are)

• the company's website through Google - don't click on links contained in emails

• visit https://moneysmart.gov.au/companies-you-should-not-deal-with for current scam warnings


Stay up to date with current scams targeting Australians via the ASIC Scamwatch website at https://www.scamwatch.gov.au

It’s important to seek independent financial advice before determining if an investment opportunity is right for you. If you feel pressured to make a payment or lock in an investment immediately – don’t.

If you’re unsure or need help identifying whether the contact is legitimately from ING, call us on 1800 052 743.


ING Term Deposit Scam - 9 February 2024

Scammers are sending emails pretending to be ING and promoting false investment options for Fixed Term Deposits of 3 months to 5 years. These offerings have been included in fake ING branded emails.

This is an investment scam so please do not click on any links or engage with these communications. We’re taking steps to put a stop to these emails. In the meantime, beware of this scam and tell your friends too.

To reduce your risk of being scammed make sure you check:

• the email address of any email message to see if it matches the company name noted in the email message (if not, beware that this could be a scam email)

• if the email comes from a non-corporate address like Hotmail or Gmail or is not being sent from the genuine ‘@ing.com’ or ‘no-reply@e.ing.com.au’ domain.
We note that this particular scam has used the following email address, however the scammer may use similar email addresses that may have ING in the domain name.

• michael.smith@ing-assets.com

• nathan.edwards@ing-deposits.com

• henry.lewis@ing-deposits.com

• frank.wilson@ing-capitalmarkets.com

• if there are spelling mistakes in the email message, or the information doesn't make sense

• if the investment returns promoted seem too good to be true (if so, they probably are)

• the company's website through Google - don't click on links contained in emails

• visit https://moneysmart.gov.au/companies-you-should-not-deal-with for current scam warnings


Stay up to date with current scams targeting Australians via the ASIC Scamwatch website at https://www.scamwatch.gov.au

It’s important to seek independent financial advice before determining if an investment opportunity is right for you. If you feel pressured to make a payment or lock in an investment immediately – don’t.

If you’re unsure or need help identifying whether the contact is legitimately from ING, call us on 1800 052 743.


ING Term Deposit Scam - 31 January 2023

Scammers are sending emails pretending to be ING and promoting false investment options for Fixed Term Deposits of 3 months to 5 years. These offerings have been included in fake ING branded emails.

This is an investment scam so please do not click on any links or engage with these communications. We’re taking steps to put a stop to these emails. In the meantime, beware of this scam and tell your friends too.

To reduce your risk of being scammed make sure you check:

• the email address of any email message to see if it matches the company name noted in the email message (if not, beware that this could be a scam email)

• if the email comes from a non-corporate address like Hotmail or Gmail or is not being sent from the genuine ‘@ing.com’ or ‘no-reply@e.ing.com.au’ domain.
We note that this particular scam has used the following email address, however the scammer may use similar email addresses that may have ING in the domain name.

• nicholas.jackson@ing-fixedterm.com

• louis.fisher@ing-fixedterm.com

• william.irwin@ing-fixedterm.com

• sebastian.mcewan@ing-fixedterm.com

• tim.johnson@ing-markets.com/p>

• if there are spelling mistakes in the email message, or the information doesn't make sense

• if the investment returns promoted seem too good to be true (if so, they probably are)

• the company's website through Google - don't click on links contained in emails

• visit https://moneysmart.gov.au/companies-you-should-not-deal-with for current scam warnings


Stay up to date with current scams targeting Australians via the ASIC Scamwatch website at https://www.scamwatch.gov.au

It’s important to seek independent financial advice before determining if an investment opportunity is right for you. If you feel pressured to make a payment or lock in an investment immediately – don’t.

If you’re unsure or need help identifying whether the contact is legitimately from ING, call us on 1800 052 743.


Impersonation ING Scam - 17 January 2024

We're aware of a fake SMS currently circulating which claims to be from ING. The SMS is advising of a payment completed and to click a link or call the provided number if it was not you. Just so you know, we'd never ask you to provide personal details via a link in an unsolicited text or email. We're putting a stop to this SMS.

To reduce your risk of being scammed make sure you check:

• if there are spelling mistakes in the message, or the information doesn't make sense

• always be wary of unsolicited messages from unknown numbers or numbers posing as a known company or business

• contact ING via a trusted number to verify if the message is genuine, do not use the number in the suspect SMS

• do not rely on the numbers in the text or email, even if it appears in your ING message trail.

• visit https://moneysmart.gov.au/companies-you-should-not-deal-with for current scam warnings

• never click on links to log in your Internet banking, always use the ING app or the secured log in page.


Stay up to date with current scams targeting Australians via the ASIC Scamwatch website at https://www.scamwatch.gov.au


ING Impersonation and other Swift-y scams to watch out for!

We’re aware of fake messages being sent from scammers online via platform such as Facebook Messenger and other social media related feeds. These messages may appear to have originated from someone in your Facebook friend list or feed, often selling concert or other event tickets at a great price. We advise you not to click on the links provided or arrange payment in any form, until you have contacted that person via a trusted number or source to verify its authenticity.

We also urge ING customers to be wary when buying or selling via these platforms.

To reduce your risk of being scammed make sure you check:

• NEVER click on links to log in your online banking, always use the ING app or the secure log in page.

• check if there are spelling mistakes in the message, or the information doesn't make sense

• are always wary of unsolicited messages from unknown numbers or numbers posing as a known company or business

• contact ING via a trusted number from our public website to verify if a message claiming to be from ING is genuine. Do not rely on the numbers in the text or email, even if it appears in your ING message trail. This number may have been spoofed to appear from ING when it has in fact originated from a scammer.

• visit https://moneysmart.gov.au/companies-you-should-not-deal-with for current scam warnings

• be cautious when buying or selling goods online, if a deal sounds good to be true, it often is!


Stay up to date with current scams targeting Australians via the ASIC Scamwatch website at https://www.scamwatch.gov.au



ING Term Deposit Scam - 27 November 2023

Scammers are sending emails pretending to be ING and promoting false investment options for Fixed Term Deposits of 3 months to 5 years. These offerings have been included in fake ING branded emails.
The email contains a false link that is simulating an ING Online Trading page. This is an investment scam so please do not click on any links or engage with these communications.
We're taking steps to put a stop to these emails. In the meantime, beware of this scam and tell your friends too.

To reduce your risk of being scammed make sure you check:

• the email address of any email message to see if it matches the company name noted in the email message (if not, beware that this could be a scam email)

• if the email comes from a non-corporate address like Hotmail or Gmail or is not being sent from the genuine '@ing.com' or 'no-reply@e.ing.com.au' domain.
We note that this particular scam has used the following email addresses, however the scammer may use similar email addresses that may have ING in the domain name:

gerard.vear@ing-assets.com and the URL: ing-clientaccess.com/auth/login/

• if there are spelling mistakes in the email message, or the information doesn't make sense

• if the investment returns promoted seem too good to be true (if so, they probably are)

• the company's website through Google - don't click on links contained in emails

• visit https://moneysmart.gov.au/companies-you-should-not-deal-with for current scam warnings


For more on how you can stay protected from scammers, please visit https://www.ing.com.au/scams

Stay up to date with current scams targeting Australians via the ASIC Scamwatch website at https://www.scamwatch.gov.au

It’s important to seek independent financial advice before determining if an investment opportunity is right for you. If you feel pressured to make a payment or lock in an investment immediately – don’t.

If you’re unsure or need help identifying whether the contact is legitimately from ING, call us on 1800 052 743.


ING Fixed Term Deposit Scam - 9 November 2023

Scammers are sending emails pretending to be ING and promoting false investment options for Fixed Term Deposits of 3 months to 5 years. These offerings have been included in fake ING branded websites and emails. This is an investment scam so please do not click on any links or engage with these communications. We’re taking steps to put a stop to these emails and the URL. In the meantime, beware of this scam and tell your friends too.

To reduce your risk of being scammed make sure you check:

• the email address of any email message to see if it matches the company name noted in the email message (if not, beware that this could be a scam email)

• if the email comes from a non-corporate address like Hotmail or Gmail or is not being sent from the genuine '@ing.com' or 'no-reply@e.ing.com.au' domain. We note that this particular scam has used the following email addresses, however the scammer may use similar email addresses that may have ING in the domain name:

• george.thompson@ing-assets.com

• michael.smith@ing-assets.com

• james.briggs@ing-enquiries.com

• andras.hamori@ingmelbourne.com

• john.cook@ing-assets.com

• accounts@ing-enquiries.com

• mick.rosengren@ing-assets.com

• gerard.vear@ing-assets.com

• accounts@ing-apply.com

• chris.burnheim@ing-assets.com

• tim.hewson@ing-capital.com

• samuel.rodgers@ing-capital.com

• if there are spelling mistakes in the email message, or the information doesn't make sense

• if the investment returns promoted seem too good to be true (if so, they probably are)

• the company's website through Google - don't click on links contained in emails

• visit https://moneysmart.gov.au/companies-you-should-not-deal-with for current scam warnings


For more on how you can stay protected from scammers, please visit https://www.ing.com.au/scams

Stay up to date with current scams targeting Australians via the ASIC Scamwatch website at https://www.scamwatch.gov.au

It’s important to seek independent financial advice before determining if an investment opportunity is right for you. If you feel pressured to make a payment or lock in an investment immediately – don’t.

If you’re unsure or need help identifying whether the contact is legitimately from ING, call us on 1800 052 743.


ING Fixed Term Deposit Scam - 7 September 2023

Scammers are sending emails pretending to be ING and promoting false investment options for Fixed Term Deposits of 3 months to 5 years. These offerings have been included in fake ING branded websites and emails. This is an investment scam so please do not click on any links or engage with these communications. We’re taking steps to put a stop to these emails and the URL. In the meantime, beware of this scam and tell your friends too.

To reduce your risk of being scammed make sure you check:

• the email address of any email message to see if it matches the company name noted in the email message (if not, beware that this could be a scam email)

• if the email comes from a non-corporate address like Hotmail or Gmail or is not being sent from the genuine '@ing.com' domain. We note that this particular scam has used the following email addresses, however the scammer may use similar email addresses that may have ING in the domain name:

• ray.esho@ing-savings.com

• stuart.moore@ing-melbourne.com

• if there are spelling mistakes in the email message, or the information doesn't make sense

• if the investment returns promoted seem too good to be true (if so, they probably are)

• the company's website through Google - don't click on links contained in emails

• visit https://moneysmart.gov.au/companies-you-should-not-deal-with for current scam warnings


Stay up to date with current scams targeting Australians via the ASIC Scamwatch website at https://www.scamwatch.gov.au

It’s important to seek independent financial advice before determining if an investment opportunity is right for you. If you feel pressured to make a payment or lock in an investment immediately – don’t.

If you’re unsure or need help identifying whether the contact is legitimately from ING, call us on 1800 052 743.


ING Impersonation Scam - 5 September 2023

Scammers are sending emails pretending to be ING and advising to click a link to complete an online verification, to avoid online banking being suspended. The email contains a false link that is simulating an ING Online Banking page.

This is a scam so please do not click on any links or engage with these communications. We’re taking steps to put a stop to these emails and the URL. In the meantime, beware of this scam and tell your friends too.

Just so you know, while we do regularly send emails and SMSes asking customers for information and provide guidance on steps for how to provide the information via online banking, we would never ask you to provide personal details via a link in the email or SMS, or direct you to log in to your Online Banking via a link.

To reduce your risk of being scammed make sure you check:

• the email address of any email message to see if it matches the company name noted in the email message (if not, beware that this could be a scam email)

• if the email comes from a non-corporate address like Hotmail or Gmail or is not being sent from the genuine '@ing.com' or 'no-reply@e.ing.com.au' domain. We note that this particular scam has used the following email addresses:

• clients@online-identification.ing.com.au.isunderatest.com

• support@ing.com.au.online-identification.magnetcv.ro

• if there are spelling mistakes in the email message, or the information doesn't make sense

• if the investment returns promoted seem too good to be true (if so, they probably are)

• the company's website through Google - don't click on links contained in emails

• visit https://moneysmart.gov.au/companies-you-should-not-deal-with for current scam warnings


Stay up to date with current scams targeting Australians via the ASIC Scamwatch website at https://www.scamwatch.gov.au

It’s important to seek independent financial advice before determining if an investment opportunity is right for you. If you feel pressured to make a payment or lock in an investment immediately – don’t.

If you’re unsure or need help identifying whether the contact is legitimately from ING, call us on 1800 052 743.


ING Fixed Term Deposit Scam - 30 August 2023

Scammers are sending emails pretending to be ING and promoting false investment options for Fixed Term Deposits of 3 months to 5 years. These offerings have been included in fake ING branded websites and emails. This is an investment scam so please do not click on any links or engage with these communications. We’re taking steps to put a stop to these emails. In the meantime, beware of this scam and tell your friends too.

To reduce your risk of being scammed make sure you check:

• the email address of any email message to see if it matches the company name noted in the email message (if not, beware that this could be a scam email)

• if the email comes from a non-corporate address like Hotmail or Gmail or is not being sent from the genuine '@ing.com' domain. We note that this particular scam has used the following email addresses:

• accounts@ing-melbourne.com

• greg.russell@ing-private.com

• John-casey@ing-private.com

• if there are spelling mistakes in the email message, or the information doesn't make sense

• if the investment returns promoted seem too good to be true (if so, they probably are)

• the company's website through Google - don't click on links contained in emails

• visit https://moneysmart.gov.au/companies-you-should-not-deal-with for current scam warnings


Stay up to date with current scams targeting Australians via the ASIC Scamwatch website at https://www.scamwatch.gov.au

It’s important to seek independent financial advice before determining if an investment opportunity is right for you. If you feel pressured to make a payment or lock in an investment immediately – don’t.

If you’re unsure or need help identifying whether the contact is legitimately from ING, call us on 1800 052 743.


Impersonation ING Scam - 14 August 2023

We're aware of a fake SMS currently circulating which claims to be from ING. The SMS is advising of a new mobile device login and to click a link if it was not you. Just so you know, we'd never ask you to provide personal details via a link in an unsolicited text or email. We're putting a stop to this SMS.

To reduce your risk of being scammed make sure you check:

• if there are spelling mistakes in the message, or the information doesn't make sense

• always be wary of unsolicited messages from unknown numbers or numbers posing as a known company or business

• contact ING via a trusted number to verify if the message is genuine.

• do not rely on the numbers in the text or email, even if it appears in your ING message trail.

• visit https://moneysmart.gov.au/companies-you-should-not-deal-with for current scam warnings

• never click on links to log in your Internet banking, always use the ING app or the secured log in page.


Stay up to date with current scams targeting Australians via the ASIC Scamwatch website at https://www.scamwatch.gov.au


ING Fixed Term Deposit Scam - 31 July 2023

Scammers are sending emails pretending to be ING and promoting false investment options for Fixed Term Deposits of 3 months to 5 years. These offerings have been included in fake ING branded websites and emails. This is an investment scam so please do not click on any links or engage with these communications. We’re taking steps to put a stop to these emails and the URL. In the meantime, beware of this scam and tell your friends too.

To reduce your risk of being scammed make sure you check:

• the email address of any email message to see if it matches the company name noted in the email message (if not, beware that this could be a scam email)

• if the email comes from a non-corporate address like Hotmail or Gmail or is not being sent from the genuine '@ing.com' domain. We note that this particular scam has used the following email addresses:

• info@ing-markets.com

• benoliver@ing-capital.com

• Bradgibson@ing-capital.com

• tim.hewson@ing-capital.com

• samuel.rodgers@ing-capital.com and the URL: ingsavers.com

• if there are spelling mistakes in the email message, or the information doesn't make sense

• if the investment returns promoted seem too good to be true (if so, they probably are)

• the company's website through Google - don't click on links contained in emails

• visit https://moneysmart.gov.au/companies-you-should-not-deal-with for current scam warnings


ING Fixed Term Deposit Scam - 30 June 2023

Scammers are sending emails pretending to be ING and promoting investment options from 3 months up to 5 years Fixed term deposit proposal. This is an investment scam. So please keep your eyes open and tell your friends too.

To reduce your risk of being scammed make sure you check:

• the email address of any email message to see if it matches the company name noted in the email message (if not, beware)

• if the email comes from a non-corporate address like Hotmail or Gmail, we note that this particular scam has used the email address:

• brandon.lloyd@ing-capital.com

• if there are spelling mistakes in the email message, or the information doesn't make sense

• if the investment returns promoted seem too good to be true (if so, they probably are)

• the company's website through Google - don't click on links contained in emails

• visit https://moneysmart.gov.au/companies-you-should-not-deal-with for current scam warnings


Stay up to date with current scams targeting Australians via the ASIC Scamwatch website at https://www.scamwatch.gov.au

It’s important to seek independent financial advice before determining if an investment opportunity is right for you. Finally, if you feel pressured to make a payment or lock in an investment immediately – don’t.

If you’re unsure or need help identifying whether the contact is legitimately from ING, call us on 1800 052 743.


Impersonation ING Scam - 20 June 2023

We’re aware of a number of fake SMSes currently circulating, which claim to be from ING. The SMS is advising that you registered a new device or of unusual activity, and to click a link if it was not you. Just so you know, we’d never ask you to click a link in an unsolicited text or email to confirm something. We’re taking steps to address these SMSes.

To reduce your risk of being scammed make sure you check:

• if there are spelling mistakes in the message, or the information doesn't make sense

• always be wary of unsolicited messages from unknown numbers or numbers posing as a known company or business

• contact ING via a trusted number to verify if the message is genuine.

• do not rely on the numbers in the text or email, even if it appears in your ING message trail.

• visit https://moneysmart.gov.au/companies-you-should-not-deal-with for current scam warnings

• never click on links to log in your Internet banking, always use the ING app or the secured log in page.


Stay up to date with current scams targeting Australians via the ASIC Scamwatch website at https://www.scamwatch.gov.au


ING Bond Scam - 8 May 2023

Scammers are sending emails pretending to be ING and promoting a fixed income investment bond proposal. This is an investment scam. So please keep your eyes open and tell your friends too.

To reduce your risk of being scammed make sure you check:

• the email address of any email message to see if it matches the company name noted in the email message (if not, beware)

• if the email comes from a non-corporate address like Hotmail or Gmail, we note that this particular scam has used the email address:

• mathew.henson@ingfixed.com

• if there are spelling mistakes in the email message, or the information doesn't make sense

• if the investment returns promoted seem too good to be true (if so, they probably are)

• the company's website through Google - don't click on links contained in emails

• visit https://moneysmart.gov.au/companies-you-should-not-deal-with for current scam warnings


Stay up to date with current scams targeting Australians via the ASIC Scamwatch website at https://www.scamwatch.gov.au

It’s important to seek independent financial advice before determining if an investment opportunity is right for you. Finally, if you feel pressured to make a payment or lock in an investment immediately – don’t.

If you’re unsure or need help identifying whether the contact is legitimately from ING, call us on 1800 052 743.


ING Fixed Term Deposit Scam - 3 May 2023

Scammers are sending emails pretending to be ING and promoting investment options from 3 months up to 5 years Fixed term deposit proposal. This is an investment scam. So please keep your eyes open and tell your friends too.

To reduce your risk of being scammed make sure you check:

• the email address of any email message to see if it matches the company name noted in the email message (if not, beware)

• if the email comes from a non-corporate address like Hotmail or Gmail, we note that this particular scam has used the following email addresses:

• tim.johnson@ing-fixedincome.com

• nicholasbrookes@ing-corporate.com

• nicholas.brookes@ing-corporate.com

• nicholas.brookes@ing-markets.com

• glenn.gibson@ing-corporate.com

• joel.stuckey@ing-corporate.com

• info@ing-corporate.com

• stuart.moore@ing-apply.com

• if there are spelling mistakes in the email message, or the information doesn't make sense

• if the investment returns promoted seem too good to be true (if so, they probably are)

• the company's website through Google - don't click on links contained in emails

• visit https://moneysmart.gov.au/companies-you-should-not-deal-with for current scam warnings


Stay up to date with current scams targeting Australians via the ASIC Scamwatch website at https://www.scamwatch.gov.au

It’s important to seek independent financial advice before determining if an investment opportunity is right for you. Finally, if you feel pressured to make a payment or lock in an investment immediately – don’t.

If you’re unsure or need help identifying whether the contact is legitimately from ING, call us on 133 464.


ING Impersonation and other scams to watch out for!

We’re aware of a number of fake SMSes currently circulating, one of which claims to be from ING. The SMS is advising of unusual activity and that someone will be in contact with you shortly. Just so you know, we’d never ask you to click a link in an unsolicited text or email to confirm something. We’re taking steps to address these SMSes.

We’re also aware of fake SMSes which claim to be from Linkt or tolling companies advising of an overdue or missed payment. We advise you not to click on the links in the SMS and instead call the company directly via a trusted number or log in via their company page or secure log in.

We have had reports of customers being approached by on online platforms, such as Facebook Marketplace by:

- Fake sellers; or

- unusually over enthusiastic 'fake' buyers advising they have a preferred supplier for shipment and can cover additional courier costs through the original payment with no intention of ever providing a payment.

- Fake email requests asking you to set up a Pay ID via an email and/or advising that a business account or upgrade is needed to receive payment, this is a scam.

We urge ING customers to be wary when buying or selling via these platforms.


To reduce your risk of being scammed make sure you check:

• NEVER click on links to log in your online banking, always use the ING app or the secure log in page.

• check if there are spelling mistakes in the message, or the information doesn't make sense

• are always wary of unsolicited messages from unknown numbers or numbers posing as a known company or business

• contact ING via a trusted number from our public website to verify if a message claiming to be from ING is genuine. Do not rely on the numbers in the text or email, even if it appears in your ING message trail. This number may have been spoofed to appear from ING when it has in fact originated from a scammer.

• visit https://moneysmart.gov.au/companies-you-should-not-deal-with for current scam warnings

• visit https://moneysmart.gov.au/companies-you-should-not-deal-with for current scam warnings

• be cautious when buying or selling goods online, if a deal sounds good to be true, it often is!


Stay up to date with current scams targeting Australians via the ASIC Scamwatch website at https://www.scamwatch.gov.au


Impersonation ING Scam - 13 April 2023

We're aware of a fake SMS currently circulating which claims to be from ING. The SMS is advising that you logged into a new device and to click a link if it was not you. Just so you know, we'd never ask you to provide personal details via a link in an unsolicited text or email. We're putting a stop to this SMS.

To reduce your risk of being scammed make sure you check:

• if there are spelling mistakes in the message, or the information doesn't make sense

• always be wary of unsolicited messages from unknown numbers or numbers posing as a known company or business

• contact ING via a trusted number to verify if the message is genuine.

• do not rely on the numbers in the text or email, even if it appears in your ING message trail.

https://moneysmart.gov.au/companies-you-should-not-deal-with for current scam warnings

• never click on links to log in your Internet banking, always use the ING app or the secured log in page.

• Stay up to date with current scams targeting Australians via the ASIC Scamwatch website at https://www.scamwatch.gov.au


ING Clean Energy Bond Scam - 30 March 2023

Scammers are sending emails pretending to be ING and promoting investment options from 6 months up to 2 years Clean Energy Bond proposal. This is an investment scam. So please keep your eyes open and tell your friends too.

To reduce your risk of being scammed make sure you check:

• the email address of any email message to see if it matches the company name noted in the email message (if not, beware)

• if the email comes from a non-corporate address like Hotmail or Gmail

o we note that this particular scam has used the email address: info@ing-ceb.com or admin@ingwealthgroup.com

• if there are spelling mistakes in the email message, or the information doesn't make sense

• if the investment returns promoted seem too good to be true (if so, they probably are)

• the company's website through Google - don't click on links contained in emails

https://moneysmart.gov.au/companies-you-should-not-deal-with for current scam warnings

• Stay up to date with current scams targeting Australians via the ASIC Scamwatch website at https://www.scamwatch.gov.au


It’s important to seek independent financial advice before determining if an investment opportunity is right for you. Finally, if you feel pressured to make a payment or lock in an investment immediately – don’t.

If you’re unsure or need help identifying whether the contact is legitimately from ING, call us on 133 464.


ING Fixed Term Deposit Scam - 14 March 2023

Scammers are sending emails pretending to be ING and promoting investment options from 3 months up to 2 years Fixed term deposit proposal. This is an investment scam. So please keep your eyes open and tell your friends too.

To reduce your risk of being scammed make sure you check:

• the email address of any email message to see if it matches the company name noted in the email message (if not, beware)

• if the email comes from a non-corporate address like Hotmail or Gmail

o we note that this particular scam has used the email address: russell.burton@ing-clients.com.

• if there are spelling mistakes in the email message, or the information doesn't make sense

• if the investment returns promoted seem too good to be true (if so, they probably are)

• the company's website through Google - don't click on links contained in emails

https://moneysmart.gov.au/companies-you-should-not-deal-with for current scam warnings

• Stay up to date with current scams targeting Australians via the ASIC Scamwatch website at https://www.scamwatch.gov.au


It’s important to seek independent financial advice before determining if an investment opportunity is right for you. Finally, if you feel pressured to make a payment or lock in an investment immediately – don’t.

If you’re unsure or need help identifying whether the contact is legitimately from ING, call us on 133 464.


ING SMS Scam - 7 March 2023

Scammers are pretending to be ING and promoting a link to click for a higher interest rate on the Savings Maximiser account. This is a phishing scam- designed to obtain your personal banking details. ING will never send an SMS to accept terms and conditions. So please keep your eyes open and tell your friends too.

To reduce your risk of being scammed make sure you check:

• if there are spelling mistakes or the information doesn't make sense

• the company's website through Google and don't click on links contained in the SMS

• whether it is a legitimate offering and contact ING directly, do not use any of the numbers provided in a link

• if the link is asking that you log in to your internet banking. Stop! Only use the ING website or the ING banking app

https://moneysmart.gov.au/companies-you-should-not-deal-with for current scam warnings

• Stay up to date with current scams targeting Australians via the ASIC Scamwatch website at https://www.scamwatch.gov.au


It’s important to seek independent financial advice before determining if an investment opportunity is right for you. Finally, if you feel pressured to make a payment or lock in an investment immediately – don’t.

If you’re unsure or need help identifying whether the contact is legitimately from ING, call us on 133 464.

ING Green Bond Scam - 1 February 2023

Scammers are sending emails pretending to be ING and promoting investment options from 6 months up to 3 years Green bond proposals. This is an investment scam. So please keep your eyes open and tell your friends too.

To reduce your risk of being scammed make sure you check:

• the email address of any email message to see if it matches the company name noted in the email message (if not, beware)

• if the email comes from a non-corporate address like Hotmail or Gmail

o we note that this particular scam has used the email address info@investments-australia.com

• if there are spelling mistakes in the email message, or the information doesn't make sense

• if the investment returns promoted seem too good to be true (if so, they probably are)

• the company's website through Google - don't click on links contained in emails

https://moneysmart.gov.au/companies-you-should-not-deal-with for current scam warnings

• Stay up to date with current scams targeting Australians via the ASIC Scamwatch website at https://www.scamwatch.gov.au


It’s important to seek independent financial advice before determining if an investment opportunity is right for you. If you feel pressured to make a payment or lock in an investment immediately - don’t.

If you’re unsure or need help identifying an investment scam, call us to confirm on 133 464.


Impersonation ING and other scams - 9 November 2022

We’re aware of a number of fake SMSes currently circulating, one of which claims to be from ING. The SMS is advising that you logged into a new device or that you have attempted to schedule a payment and to click a link if it was not you. Just so you know, we’d never ask you to click a link in an unsolicited text or email to confirm something. We’re taking steps to address these SMSes.

We’re also aware of a fake SMS which claims to be from Linkt or tolling companies advising of an overdue or missed payment. We advise you not to click on the links in the SMS and instead log in via their company page or secure log in.

We have had reports of customers being approached on online platforms, such as Facebook Marketplace by:

• fake sellers; or

• unusually enthusiastic buyers offering overpayment to cover additional courier costs through a preferred shipment supplier and asking the seller to pay the courier costs before the seller has received the payment.


We urge ING customers to be wary when buying or selling via these platforms.

To reduce your risk of being scammed make sure you:

• NEVER click on links to log in your online banking, always use the ING app or the secure log in page.

• check if there are spelling mistakes in the message, or the information doesn't make sense

• are always wary of unsolicited messages from unknown numbers or numbers posing as a known company or business

• contact ING via a trusted number to verify if a message claiming to be from ING is genuine. Do not rely on the numbers in the text or email, even if it appears in your ING message trail.

• visit https://moneysmart.gov.au/companies-you-should-not-deal-with for current scam warnings

• be cautious when buying or selling goods online, if a deal sounds good to be true, it often is!


Stay up to date with current scams targeting Australians via the ASIC Scamwatch website at https://www.scamwatch.gov.au


ING Term Deposit Scam - 3 November 2022

Scammers are pretending to be ING and promoting a Savings Accelerator Fixed-term deposit. This is an investment scam. So please keep your eyes open and tell your friends too.

To reduce your risk of being scammed make sure you check:

• the email address to see if it matches the company name (if not, beware)

• this particular scam has used the email address: adrian.lee@ing.holdings

• if there are spelling mistakes or the information doesn't make sense

• if the investment returns seem too good to be true (if so, they probably are)

• the company's website through Google and don't click on links contained in emails

https://moneysmart.gov.au/companies-you-should-not-deal-with for current scam warnings

• Stay up to date with current scams targeting Australians via the ASIC Scamwatch website at https://www.scamwatch.gov.au


It’s important to seek independent financial advice before determining if an investment opportunity is right for you. Finally, if you feel pressured to make a payment or lock in an investment immediately – don’t.

If you’re unsure or need help identifying if an investment opportunity or other offer is legitimately from ING , call us to confirm on 133 464.


Optus customer data breach - 27 September 2022

While Optus has confirmed that no payment information has been compromised, and ING's systems have not been affected, we are taking extra measures to protect customers' accounts.

How is ING helping impacted Optus customers?

• We have increased our monitoring and detection of unusual activity, including on new accounts and loan applications.

• We can add extra security questions to customer accounts, please call us on 133 464.

For more tips on how to prevent Identity theft, you can visit Identity fraud - Home (oaic.gov.au).

What else can customers do?

• Consider changing your passwords and ensure these are secure and never shared.

• Monitor your accounts for unusual or suspicious activity or new accounts being opened - please call us immediately on 133 464 if you see any unexpected activity.

• Beware of scams delivered by SMS or phone calls. Do not provide access to your accounts or share financial details to an unsolicited caller, even if they are calling from a reputable business.

• Contact a credit reporting bodies like Equifax, Experian or Illion: They can assist with services such as providing you with a copy of, or placing a credit ban on, your credit report.

• Consider changing your driver's licence details by contacting your local state authority.

• For further tips on how to keep your online information safe visit ing.com.au/security.


Find out more


ING Fixed Term deposit Scam - 20 September 2022

Scammers are sending emails pretending to be ING and promoting options from 3 months up to 5 years fixed Term deposit investment proposals. This is an investment scam. So please keep your eyes open and tell your friends too.

To reduce your risk of being scammed make sure you check:

• the email address of any email message to see if it matches the company name noted in the email message (if not, beware)

• if the email comes from a non-corporate address like Hotmail or Gmail

- we note that this particular scam has used the email address: enquiry@newclientenquiring.com and enquiry@clientenquiryservices.com

• if there are spelling mistakes in the email message, or the information doesn't make sense

• if the investment returns promoted seem too good to be true (if so, they probably are)

• the company's website through Google - don't click on links contained in emails


Stay up to date with current scams targeting Australians via the ASIC Scamwatch website at https://www.scamwatch.gov.au


It's important to seek independent financial advice before determining if an investment opportunity is right for you. If you feel pressured to make a payment or lock in an investment immediately - don't.


Impersonation ING Scam - 14 September 2022

We're aware of a fake SMS currently circulating which claims to be from ING. The SMS is advising that you logged into a new device and to click a link if it was not you. Just so you know, we'd never ask you to provide personal details via a link in an unsolicited text or email. We're putting a stop to this SMS.

To reduce your risk of being scammed make sure you check:

• if there are spelling mistakes in the message, or the information doesn't make sense

• always be wary of unsolicited messages from unknown numbers or numbers posing as a known company or business

• contact ING via a trusted number to verify if the message is genuine. Do not rely on the numbers in the text or email, even if it appears in your ING message trail.

https://moneysmart.gov.au/companies-you-should-not-deal-with , for current scam warnings

• Do not click on links to log in your Internet banking, always use the ING app or the secured log in page.


Stay up to date with current scams targeting Australians via the ASIC Scamwatch website https://www.scamwatch.gov.au


Impersonation 'HI Mum' / 'HI Dad' Scam - 31 August 2022

Be aware of a recent impersonation scam via social media platforms such as via WhatsApp where scammers are sending a text message from an unknown mobile phone number claiming to be a son, daughter, or family member. This is a scam. So please keep your eyes open and tell your friends too. You can block and report the number via the application and we recommend you do not engage.

To reduce your risk of being scammed make sure you check:

• if there are spelling mistakes in the message, or the information doesn't make sense

• always be wary of unsolicited messages from unknown numbers

• contact them via a trusted number to verify if the message is genuine

• they cannot answer a series of questions that your family member or friend would know

https://moneysmart.gov.au/companies-you-should-not-deal-with , for current scam warnings


Stay up to date with current scams targeting Australians via the ASIC Scamwatch website https://www.scamwatch.gov.au


Find out more


Linkt Tolling Scam - 31 August 2022

Be aware of a recent impersonation scam received via SMS where scammers are sending a text message from an unknown mobile phone number claiming an overdue bill. This relates to a scam. So please keep your eyes open and tell your friends too. You can block and we recommend you do not engage.

To reduce your risk of being scammed make sure you check:

• if there are spelling mistakes in the message, or the information doesn't make sense

• always be wary of unsolicited messages from unknown numbers

• contact them via a trusted number to verify if the message is genuine

• they cannot answer a series of questions that your family member or friend would know

https://moneysmart.gov.au/companies-you-should-not-deal-with , for current scam warnings


Stay up to date with current scams targeting Australians via the ASIC Scamwatch website https://www.scamwatch.gov.au


Find out more


ING Fixed Term deposit Scam - 12th August 2022

Scammers are sending emails pretending to be ING and promoting options from 3 months up to 5 years fixed Term deposit investment proposals. This is an investment scam. So please keep your eyes open and tell your friends too.

To reduce your risk of being scammed make sure you check:

• the email address of any email message to see if it matches the company name noted in the email message (if not, beware)

• if the email comes from a non-corporate address like Hotmail or Gmail

- we note that this particular scam has used the email address: enquiry@newprivateclient-ing.com

• if there are spelling mistakes in the email message, or the information doesn't make sense

• if the investment returns promoted seem too good to be true (if so, they probably are)

• the company's website through Google - don't click on links contained in emails

• visit https://moneysmart.gov.au/companies-you-should-not-deal-with , for current scam warnings

• Stay up to date with current scams targeting Australians via the ASIC Scamwatch website https://www.scamwatch.gov.au.

It’s important to seek independent financial advice before determining if an investment opportunity is right for you. If you feel pressured to make a payment or lock in an investment immediately – don’t.

If you’re unsure or need help identifying an investment scam, call us to confirm on 133 464.


ING Fixed/Term deposit Scam - 18th July 2022

Scammers are sending emails pretending to be ING and promoting a One Year fixed / Term deposit related investment proposal. This is an investment scam. So please keep your eyes open and tell your friends too.

To reduce your risk of being scammed make sure you check:

• the email address of any email message to see if it matches the company name noted in the email message (if not, beware)

• if the email comes from a non-corporate address like Hotmail or Gmail

- we note that this particular scam has used the email addresses: newclient@newclientinformationau.com, oknight.ing@corpbondsdirect.com, client@clientservices-ing.com, legal@documentservices-ing.com.

• if there are spelling mistakes in the email message, or the information doesn't make sense

• if the investment returns promoted seem too good to be true (if so, they probably are)

• the company's website through Google - don't click on links contained in emails

• visit https://moneysmart.gov.au/companies-you-should-not-deal-with , for current scam warnings

• Stay up to date with current scams targeting Australians via the ASIC Scamwatch website https://www.scamwatch.gov.au.

It’s important to seek independent financial advice before determining if an investment opportunity is right for you. If you feel pressured to make a payment or lock in an investment immediately – don’t.

If you’re unsure or need help identifying an investment scam, call us to confirm on 133 464.


ING Fixed Income Investment Plan/Term Deposit Scam - 29th June 2022

Scammers are sending emails pretending to be ING and promoting a fixed income investment structure proposal. This is an investment scam. So please keep your eyes open and tell your friends too.

To reduce your risk of being scammed make sure you check:

• the email address of any email message to see if it matches the company name noted in the email message (if not, beware)

• if the email comes from a non-corporate address like Hotmail or Gmail

- we note that this particular scam has used the email address: richard.hurst@ing-bonds.com or enquiry@retail-ing.com

• if there are spelling mistakes in the email message, or the information doesn't make sense

• if the investment returns promoted seem too good to be true (if so, they probably are)

• the company's website through Google - don't click on links contained in emails

• visit https://moneysmart.gov.au/companies-you-should-not-deal-with , for current scam warnings

• Stay up to date with current scams targeting Australians via the ASIC Scamwatch website https://www.scamwatch.gov.au.

It’s important to seek independent financial advice before determining if an investment opportunity is right for you. If you feel pressured to make a payment or lock in an investment immediately – don’t.

If you’re unsure or need help identifying an investment scam, call us to confirm on 133 464.


ING Select Green Bond Scam - 20th June 2022

Scammers are pretending to be ING and promoting a fixed income investment structure proposal. This is an investment scam. So please keep your eyes open and tell your friends too.

To reduce your risk of being scammed make sure you check:

• the email address to see if it matches the company name (if not, beware)

• if the email comes from a non-corporate address like Hotmail or Gmail

- this particular scam has used the email address: info@inginvestments-australia.com

• if there are spelling mistakes or the information doesn't make sense

• if the investment returns seem too good to be true (if so, they probably are)

• the company's website through Google and don't click on links contained in emails

• visit https://moneysmart.gov.au/companies-you-should-not-deal-with , for current scam warnings

• Stay up to date with current scams targeting Australians via the ASIC Scamwatch website at https://www.scamwatch.gov.au , for current scam warnings.

It’s important to seek independent financial advice before determining if an investment opportunity is right for you. Finally, if you feel pressured to make a payment or lock in an investment immediately – don’t.

If you need help identifying if a communication is legitimately from ING, call us on 133 464.

Find out more


ING fixed income investment structure proposal - 9th June 2022

We're aware of scammers are pretending to be ING and promoting a fixed income investment structure proposal. This is an investment scam. So please keep your eyes open and tell your friends too.

To reduce your risk of being scammed make sure you check:

• the email address to see if it matches the company name (if not, beware)

• if the email comes from a non-corporate address like Hotmail or Gmail

o this particular scam has used the email address: michael.lloyd@clients-ing.com

• if there are spelling mistakes or the information doesn't make sense

• if the investment returns seem too good to be true (if so, they probably are)

• the company's website through Google and don't click on links contained in emails

https://moneysmart.gov.au/companies-you-should-not-deal-with , for current scam warnings

• Stay up to date with current scams targeting Australians via the ASIC Scamwatch website athttps://www.scamwatch.gov.au , for current scam warnings

It’s important to seek independent financial advice before determining if an investment opportunity is right for you. Finally, if you feel pressured to make a payment or lock in an investment immediately – don’t.

If you're unsure or need help identifying an investment scam, call us to confirm on 133 464.


ING Investment scam notification - 1st June 2022

Scammers are pretending to be ING and promoting fixed income green bonds. This is an investment scam. So please keep your eyes open and tell your friends too.
To reduce your risk of being scammed make sure you check:

• the email address to see if it matches the company name (if not, beware)

• if the email comes from a non-corporate address like Hotmail or Gmail

• this particular scam has used the email address: info@ingfixedrate.com

• if there are spelling mistakes or the information doesn't make sense

• if the investment returns seem too good to be true (if so, they probably are)

• the company's website through Google and don't click on links contained in emails

https://moneysmart.gov.au/companies-you-should-not-deal-with , for current scam warnings

It's important to seek independent financial advice before determining if an investment opportunity is right for you. Finally, if you feel pressured to make a payment or lock in an investment immediately - don't.

If you're unsure or need help identifying an investment scam, call us to confirm on 133 464.


ING Phishing SMS - 10th May 2022

We’re aware of a fake SMS currently circulating which claims to be from ING. The SMS is telling people that there was an attempted transaction and if not authorised to click on a suspicious link. Just so you know, we’d never send you a link telling you to enter details after a potential unauthorised attempted transaction. We’re working on putting a stop to this SMS. Here’s how you can tell if you’ve received a fake security text:

1. You’ve been sent a link that asks you for your personal or banking info (we’d never ask you to provide these details via a link in an unsolicited text or email)

2. The link doesn’t look genuine or doesn’t include ing.com.au (like the one in the pictured SMS)

If you think it’s suspicious, please ignore and delete the message when you get it.


Qantas bonds investment scam - 28th Jan 2022

We have been made aware of a scam related to Qantas bonds, where the ASX-listed bonds issued by XTB are used as a point of reference.

Please do not provide your personal or financial information on comparison investments websites or over the phone. If you have been a victim of this scam, please call us on 133 464. For more information, visit:https://asic.gov.au/about-asic/news-centre/news-items/warning-qantas-bonds-investment-opportunity-a-scam/


COVID Vaccine Passport Scam Alert - 2nd Sept 2021

We have been made aware of a new text message scam doing the rounds relating to COVID-19 vaccine passports. These text messages can look convincing however are designed to steal customers personal information and may include:

advising that a digital version of their COVID-19 passport is available

requesting payment for vaccines or for early access to vaccines

offers to mail vaccines

offers to pay money as an investment opportunity in the Pfizer vaccine

fake surveys related to vaccines that offer prizes or early access.

These phishing SMS and emails are used by cyber-criminals and imitate trusted and well-known organisations or government agencies looking to steal your personal and financial information. If you think it's suspicious, please ignore and delete the message when you get it. If you're unsure, you can always call us on 133 464. We're here to help.


Amazon scam - 1st April 2021

We are aware of a significant increase in scam text messages (SMS) and emails pretending to be real targeting Australians. Fraudsters and scammers are currently attempting to exploit people's concerns about coronavirus (COVID-19) through phishing campaigns and often pretend to be trusted businesses who Australians use regularly.

These phishing SMS and emails are used by cyber-criminals and imitate trusted and well-known organisations or government agencies looking to steal your personal and financial information. If you think it's suspicious, please ignore and delete the message when you get it. IF you're unsure, you can always call us on 133 464. We're here to help.