Hours of operation?
Account Access balances and most functions are available 24 hours a day 7 days a week, however there are times when the some services and functions are unavailable. For a full list of system outages click here.

Why am I am unable to open account access after logging in?
This may be because you have ‘Pop-Up Blockers’ turned ‘on’ in your Internet Explorer. This would prevent account access from opening. You need to turn off the Pop-Up Blocker, or configure it to accept ING’s web pages.

To turn off the Pop-Up Blocker:
1. open Internet Explorer and select 'Tools'
2. select 'Pop-up Blocker'
3. select 'Turn Off Pop-Up Blocker', then 'close'

If you wish to allow certain website pop-up windows to be displayed, select 'Pop-Up Blocker Settings', type the address (or URL) of the site in 'Address of Web site to allow'. For example, type in '*.ing.com.au', click 'Add', then 'Close' (using the asterisk ensures that all Pop-up windows from the ing.com.au domain are allowed).

If you wish to keep your Pop-Up blocker turned on permanently, but want to view certain pop-ups (e.g. account access), hold down the CTRL key while the new window opens.

Why am I experiencing difficulty logging in to ING websites?
This may be due to changes to the security settings in Internet Explorer 6.

How secure are my online accounts?
The security of your online accounts is very important to ING. Further information can be found on our Internet security page.

Forgotten your password?

Please contact Customer Service on 1800 251 588 between the hours 8:30am and 5:30pm Monday to Friday (Sydney time) and have your ING Internet User ID available when calling.

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Customer Centre - ING's online service for customers
Customer Centre is ING's simple and secure online service for customers. It provides a range of investment information, fund performance updates and education tools. It also allows customers to track and manage their ING portfolio online.

Account access*
Account access makes it easy for customers to manage their ING investments online. Using account access, customers can view their entire ING portfolio on one page, access further details on the status of their transactions and claims in progress, view their most recent product statements, make online switch requests, and update their personal details.

Online help
Get help at any time with the online user guide and test drive, all available at the click of a button.

*Access to these functions is available between 6.30am and 9pm (Sydney time) 7 days a week.

Register now for Customer Centre and access your ING account online.

More information?

Email us at customer@ing.com.au or call Customer Services on 133 665, weekdays between 8:00am and 8:00pm (Sydney time).

Customer account access test drive
Visit the test drive to learn more about account access for customers. Click the below button to begin.

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Adviser Advantage - ING's online service for advisers

Adviser Advantage provides advisers with valuable ING product information, technical and market updates, sales tools and account access functions to make it easier to manage client investments. Information available includes:

fund performance reports
financial planning strategies
market commentaries
economic outlookssales support materials
online calculators

Account access*
Account access makes managing client portfolios easier for advisers by providing ready online access to a client's ING investment, superannuation, retirement and life risk insurance products.

Client account details
View a client's total portfolio on one page and access further information on a client's product including:

policy snapshot - one page summary of a client's investment

transaction history - for each client's product

transaction status - view transactions in progress

last statement - most recent statement processed for a client's product

switch - perform online switch requests

Online reporting
Set up schedules to have client reports automatically delivered for your client reviews, or request regular adviser reports to help with the administration of your business. Life risk suspense reports allow you to monitor the status of a client's insurance application

Monitor work in progress
View a complete list of all your client's current transactions or claims in progress.

Online help
Get help at any time with the online user guide, demonstration site and test drive, all available at the click of a button.

Register now for Adviser Advantage.

* Click here for hours of operation for products available on account access.

More information?

Email us at adviser@ing.com.au or call Adviser Services on 1800 804 768, weekdays between 8:00am and 8:00pm (Sydney time).

Financial Services Guide :Security :Privacy policy:Important notices