Search Tips

Enhance your search by using dynamic keyword properties

Noise words

Noise words, such as if and the, are ignored in searches.

Quotation marks

Quotation marks may be used around phrases.

For example:

• finance investment "unit trust"

Wildcards

A search word can contain the wildcard characters * and ?. A ? in a word matches any single character, and a * matches any number of characters. The wildcard characters can be in any position in a word.

For example:

• inve* would match investor, investment, etc.
• *nves* would match investor, investment, etc.
• financ? would match finance but not financial.
• ap*ed would match applied, approved, etc.
• Use of the * wildcard character near the beginning of a word will slow searches some what.

AND connector for boolean search requests

Use the AND connector in a search request to connect two expressions, both of which must be found in any document retrieved.

For example:

• Unit trust and financial planner would retrieve any document that contains both phrases.
• (unit or trust) and (financial w/5 planner) would retrieve any document that (1) contains either unit OR trust, AND (2) contains financial within 5 words of planner.

OR connector for boolean search requests

Use the OR connector in a search request to connect two expressions, at least one of which must be found in any document retrieved. For example, unit trust or financial planner would retrieve any document that contained unit trust, financial planner, or both.

NOT connector for boolean search requests

Use NOT in front of any search expression to reverse its meaning. This allows you to exclude documents from a search.

For example:

• Unit trust and not investment
• unit or not investment

Use search to find phrases or synonyms

Search requests

An “All of the words” search request is where all of the words must be present for a document to be retrieved.
An “Any of the words” search request is any sequence of text, like a sentence or a question.
A “Boolean” search request consists of a group of words and/or phrases linked by connectors such as AND and OR that indicate the relationship between them.

For example:

• financial and adviser
• financial or adviser

Synonyms

Synonym searching finds synonyms of a word that you include in a search request.

For example:

• a search for fast would also find quickly.

To enable synonym searching, choose one of the search request options that includes “(with synonyms)”.

Searching for ING Product information

If you know the specific product you wish to search under, select it from the dropdown (e.g. OneAnswer Investment Portfolio).

If you know the suite of products you wish to search under or are unsure of which exact specific within the suite you are looking for, select the whole product suite from the dropdown (e.g. OneAnswer Suite).

Otherwise, you can leave “All products” as the option within the dropdown and the search engine will search for your criteria within all products.

Narrow your search by using categories

If you know the exact type of publication you are looking for, you can select it from the dropdown. For example, if you wish to search for your keywords/products for the purposes of completing an application form select “Forms” from the dropdown.

If you want to see all publication types then leave “All categories” as the option within this dropdown.

Search for Document types

If you are looking for a specific document type please select it from this dropdown. For example, if you are searching for a tool of some sort there is a good chance it is a Microsoft Excel Spreadsheet or if you are looking for a brochure it is bound to be an Adobe Acrobat document (PDF). If you want to see all document types then leave “All document types” as the option within this dropdown.

Limit search results to show only search titles

If you are searching for keywords that may appear anywhere within the complete document then leave “Full text” as the option within this dropdown. However, if you want to be sure that your keywords are an integral part of this document such as “insurance” being the actual subject of the document then there is a good chance it would appear in the document title, in this case select “Title only” from this dropdown.

Display multiple search results

Depending on your personal preference you can choose the amount of search results you would like to appear per page, select from 5, 10, 20, 50 or 100 items per page. “10 items per page” is the default.

Sort results by relevance

Depending on your personal preference you can choose what order you would like the search results to be sorted by.
“Importance (descending)” is the default.