Need more help?
How do i download a PDF to my local C:\ drive?
There are 2 simple steps required in order to download a PDF to your local C:\ drive. Please view this Word document which illustrates how to do this.
Where do I find unit prices, performance history and asset allocation?
Unit prices, performance history and asset allocation are found on the horizontal menu at the top of the page under Fund performance. This information can also be accessed from the product detail pages from the right column.
How can I obtain Product Disclosure Statements and forms?
Product Disclosure Statements and forms can be downloaded or ordered from the Publications and forms page. This page can be found via the top header navigation and also from the product pages.
What are cookies and why do I need them?
Cookies are small text files a website can use (thousands of sites are currently using them) to store information about a visitor, or recognise a repeat visitor to its site. For example, when you visit a web page a cookie may register where you came from, what server you are using to connect to the Internet, what browser you are using and what operating system you have. Other functions of cookies include automatically keeping track of your login status, registering your preferences to make a 'custom' page that recognises you each time you visit the site, and remembering information like your name and email address.
Cookies are not programs that damage files on your PC.
What screen resolution is ING.com.au site designed for
ING web site is designed for 800 x 600 screen resolution. Left click on your desktop, select settings and select the appropriate screen resolution.
What browsers do we support
We support the following browsers IE 5+, Opera 7.0, Mozilla Firebird 7.0/8.0 and Firefox.
How can I change my font size to read properly?
To adjust your font size in your browser go to "view" and "text size" in the menu at the top, then use the font options available to resize your text.
How do I enable java script on my computer?
To enable JavaScript in your browser, click here for instructions.
What is caching and how do I clear my cache?
Your web browser caches pages on your hard disk, meaning you automatically store copies of every page you visit on the Internet. The purpose of caching is to speed up the performance of the browser. Web pages that were recently visited are reloaded quickly since the old versions are already in memory. However, the downside about caching is that once you've been to a lot of websites, the cache becomes full. This will slow down the performance of your browser.
Another side effect of caching is that the browser may not display the current versions of web pages when you revisit them. In this case, you'll need to clear your cache.
To clear your cache in Internet Explorer, select the Tools menu, then Internet Options and click the General tab, and then click the Delete Files button. Once this is done, click OK.
How can I locate other information?
If you are lost on the web site or if you are trying to locate information go to the site map.
Complaints resolution
As a valued customer of ING, we want you to tell us if any of our products or services have not met your expectations. For any queries or complaints, please follow the 3 simple steps below to a quick and fair solution.
Step 1. Your initial contact
Please contact us by phone or in writing and explain your problem.
By phone:
ING Customer Services 133 665
ING Life Insurance 133 667
ANZ Customer Services 133 863
In writing:
If your complaint is in writing, please attention correspondence to:
Complaints Resolution
ING Customer Service Group
GPO Box 5306
Sydney NSW 2001
Step 2.
We will then gather all the relevant information to help resolve your complaint. If your complaint cannot be resolved immediately, we will investigate the complaint and reply to you in writing. Our aim is to resolve your complaint within 10 working days, if this is not achievable due to the complexity of your complaint, you will be advised in writing.
Step 3.
If you are not satisfied with the result achieved, please contact us again and we will provide you with details on what to do next. For example, you have access to the Financial Industry Complaints Service Limited phone 1300 780 808 or the Superannuation Complaints Tribunal phone 1300 884 114. ING complaints and dispute resolution services are available to you free of charge. Please do not hesitate to contact us in the case of a complaint. Our aim is to assist you by reaching a satisfactory solution as soon as possible.
How can I get information on the ING DIRECT Savings Maximiser account?
For information regarding the ING DIRECT Savings Maximiser account please visit their website on: ingdirect.com.au. Alternatively, contact ING DIRECT on 1800 500 240.
Where can I download Flash, Internet Explorer or Adobe software?
This site has a lot of documents that is a pdf. You will have to download Acrobat Reader to view these pdfs. Some of our micro-sites require Flash plug-ins. Links on this page are to 3rd party software and it is your responsibility to ensure that all downloads made from our site and emails received in your system are scanned for viruses. While ING Australia regularly updates its virus protection software, it cannot ensure against malicious virus attacks against it's site.
Need more help?
If you require further help, please contact ING on 133 665 between 8am to 8pm (Sydney time), Monday to Friday.
