Harry N. Stout – Chief Executive Officer

Harry N. Stout was appointed Chief Executive Officer of ING Australia in April, 2008. He joined ING in 2004 as Head of the Retail Annuity Business Group and in 2007 was promoted to head ING’s Wealth Management Market Segments in the US, with responsibility for managing products, pricing and marketing functions. He has over 25 years’ experience in financial services working for major US and international organisations, including Old Mutual U.S. Life Holdings, Fidelity and Guaranty Life Insurance Company, United Pacific Life Insurance Companies, and KPMG. 

Harry is a member of ING’s Global Management Council, and is a business graduate of Drexel University in Philadelphia, Pennsylvania.

Ross Bowden – Executive Director, Wealth Management

As Executive Director of Wealth Management at ING Australia, Ross oversees ING Australia's retail investment solutions including OneAnswer, PortfolioOne and Super Concepts.

Ross has held senior executive roles for ING and associated companies, including financial planning group RetireInvest, since 1988. These have included product, marketing, funds management and adviser services.

Steve Sheppard – Executive Director, Corporate Strategy & Marketing

As Executive Director of Corporate Strategy and Marketing, Steve is responsible for leading the development of ING Australia's corporate strategy, managing the governance of strategic initiatives and the development and management of ING Australia's brand and marketing.

Steve has spent over 25 years in the financial services industry and has been at ING for 15 years, where he has held a variety of marketing, distribution and strategy roles.

Steve has a bachelor of commerce and holds a graduate diploma of Direct Marketing. He is a member of ING’s Global Marketing Council.

Gavin Pearce – Executive Director, Life Risk

Gavin Pearce joined ING in March 2009 with over 30 years’ experience within the financial services industry. He has experience in a number of disciplines including Marketing, Finance and Sales.

Prior to joining ING, Gavin was Chief Executive Officer of the Australian Investment Division of Tower Australia Group. Gavin has held a number of senior roles including Managing Director and Chief Financial Officer of AMP General Insurance, Chief Executive Officer of GIO Australia, and Managing Director of Metlife Insurance for Citigroup Australia.

Gavin holds a Bachelor of Science degree.

Richard Schoeffer – Executive Director, Direct Insurances

Direct Insurances is responsible for a wide range of general insurance, consumer credit insurance and direct-sold life insurance products, marketed through ANZ Bank, as well as direct and external channels.

Richard has headed up the Direct Insurances business unit since joining ING Australia in May 2002. Prior to this he held general management positions for some 14 years at ANZ, in insurance, funds management and retail investment services.

David Kan – Executive Director, Retirement & Investment Solutions

Retirement & Investment Solutions is responsible for ING’s investment and retirement incomes products including unit trusts, personal superannuation and pensions. David Kan joined ING Australia in November 2005 and was appointed Executive Director, effective November 2007. Prior to this he spent several years in the wealth management industry working in areas of strategy, projects and finance. He also worked for McKinsey & Company, primarily in financial services in the Asia Pacific region.

David holds a Master of Business Administration from the Australian Graduate School of Management and Bachelor of Medicine and Bachelor of Surgery degrees from the University of Sydney.

Ian Riley – Chief Financial Officer

Ian Riley was appointed Chief Financial Officer in May 2006, following two years with ING Australia as Group Financial Controller (CFO). As CFO and Executive Director of the Corporate & Financial Group, Ian is responsible for overseeing all aspects of ING’s financial management - including budgeting, accounting and actuarial management, and financial reporting.  Ian has over twenty years experience in wealth management and insurance, including over a decade in senior roles in Asia with Canadian group Manulife, including Regional Financial Controller. Prior to this, he was a senior manager with Deloittes Australia in audit and merger & acquisition roles. 

Ian has a Bachelor of Economics from Sydney University and other professional accreditations including ACA Australian Institute, FLMI Life Management Institute and COE American Society for Quality.

Fred Bertram – Chief Operating Officer

Customer Solutions focuses on customer service delivery and technology, and aims to provide improved operational efficiency, agility and ultimately better systems and service for our customers. Fred Bertram was appointed as Chief Operating Officer of ING Australia, commencing in the role in March 2008. Prior to joining ING, Fred was the Managing Director of ANZ Bank’s Operations Technology and Shared Services based in Bangalore, India. During his 12 years at ANZ, he also undertook a broad range of general management roles covering human resources, shared services and operations. Prior to ANZ, Fred held roles at AMP and Perpetual Trustees.

Fred holds a LLB degree in Law from the University of Canterbury.

Ross Barnwell – Executive Director, Distribution

Ross Barnwell is the Executive Director, Distribution, at ING Australia. In this role, he is responsible for the development of the ING Australia Advice businesses and the distribution of the Wealth Management and Risk businesses.
 
Ross joined ING Australia in 2004 and was appointed Executive Director in February, 2008. Ross has over 20 years experience in the Wealth Management industry and has held various roles covering institutional and retail investment and risk distribution. He also has a background in Dealer Group Management.
 
Ross holds a Bachelor of Economics and a Graduate Diploma in Applied Finance and Investment (SIA). He is an Associate of FINSIA.

Sally Kincaid – Executive Director, People & Performance

People & Performance is responsible for the design and implementation of strategies to optimise business performance. We provide programs, tools and processes focused on performance, talent, organisational culture and skill development. Our services include general HR management, organisational development, recruitment, learning and development, compensation and benefits, wellness services, reporting and payroll.

Sally Kincaid was appointed Executive Director of People & Performance in July 2008. Prior to joining ING Sally was Head of Human Resources for Citi's investment and corporate bank in Australia and New Zealand. Sally has over 23 years’ experience, spanning across HR and Change Management.