ING Australia number one for investor consideration

ING Australia is the clear investor favourite when considering which fund manager for investing over the next 6 months according to the latest Nielsen Retail Wealth Management Report (November 2007).

Survey respondents overwhelming ranked ING number one when considering fund managers and also ranked ING number one as the most likely fund manager to “switch to”.

These and other findings are sourced from Nielsen’s second half of 2007 Wealth Management Report – based on the responses of more than 14,500 people to a survey conducted via the internet.  The survey has been conducted biannually since June 1996.

ING also lead the field in a number of other categories:

• Fund manager that was considered “value for money”,
• Offers impartial advice,
• Provides simple/competitive solutions, and
• Product innovator.

Significantly, ING still maintained its number one position for overall client satisfaction, ease of adding investments and quality of customer service.

Dan Powell, ING Australia Executive Director Sales & Marketing, said these results place ING well ahead of its peers for key fund manager metrics.

“Our focus is about providing quality product and service solutions that give our customers choices and options that suit their needs.

“ING Australia has won a number of industry awards this year, from life insurance, DIY Super, member value programs, best call centre, best super product, to most improved specialist platform for Oasis.

“These survey results further verify our strategy to position ourselves as a company that delivers quality products and is easy to deal with.

“The focus in 2008 will be to continue service improvements, particularly in e-business, so that our various products and services are easily accessible via the web and maximise straight-through-processing technologies.”