ING Australia names new Chief Operating Officer

ING Australia (INGA) has announced the appointment of a senior ANZ Bank executive, Fred Bertram, as its first Chief Operating Officer.

Mr Bertram is currently the Managing Director of ANZ’s Operations Technology and Shared Services division, based in Bangalore, India.

In his new role Mr Bertram will take charge of the newly formed Customer Solutions business unit which brings together INGA’s IT, operations, E-business and customer service areas.

The Chief Operating Officer is a new senior role that reports to INGA’s Chief Executive Officer, Paul Bedbrook.

Commenting on the appointment, Mr Bedbrook said: “Fred’s skills and extenisve experience will be a great asset for INGA as we embark on a two-year transformation programme to streamline our processes and enhance our IT and E-business capabilities so as to ensure the delivery of outstanding customer service in the years ahead.”

Mr Bertram will take up his new role in March next year.