Your account numbers, PIN, Password, secret question & answer, and customer identification number are the keys to your account. Never write them down, give them to anyone else or include them in an e-mail. Destroy documents containing personal information securely, and be very cautious in posting personal details to social networking sites on the internet, as criminals can use this information to commit fraud. Remember that protecting your Customer Number, PIN, passwords and security details is your responsibility.

Take care of your computer

It is recommended that you:

Install and update latest security patches and virus protection, to protect against viruses corrupting your computer and to prevent hackers installing malicious software on your computer.
Install and update anti-spyware tools.
Install and update personal firewalls .
Use only programmes from a known and trusted supplier.

Beware of spam emails

Use a spam filter to avoid even seeing spam.
Never respond to a spam message because your email address is then recorded as live and the spam will increase.
Should you read a spam message remember: if it sounds too good to be true, it probably is too good to be true.

More information

The Australian Department of Communication Information Technology and the Arts provides information here on fraud awareness for consumers http://www.dcita.gov.au/communications_for_consumers/security/fraud_awareness
Australian Competition and Consumer Commission have a dedicated website for consumers to protected them from known scams and fraud techniques at http://www.scamwatch.gov.au

Report e-crime incidents

To report INGA related e-crime or phishing attacks please call INGA Customer Services on 133 665.

Financial Services Guide :Security :Privacy policy:Important notices