ING wins $125m Carter Holt Harvey employee super deal - and top Heron rating

ING’s flagship Corporate Super product has strengthened its position in the competitive corporate superannuation arena after securing the $125 million employee plan of Trans-Tasman forestry group Carter Holt Harvey. Carter Holt Harvey, which previously ran a standalone company fund for more than 2,000 members, selected ING Corporate Super for its superior account management, administration and member services capabilities following a tender process.

In a further vote of confidence, independent research and consulting firm The Heron Partnership has rated ING Corporate Super the best in its class following an assessment of 137 superannuation products. Heron awarded ING Corporate Super with its highest five star rating, making it the leading corporate super product in the market.

ING’s Employer Super business is one of Australia’s fastest-growing with around $11 billion in funds under management. Ross Bowden, ING’s Executive Director Employer Superannuation, said the success of ING Corporate Super is a result of ING’s continued commitment to the employer super market and its focus on the needs of its clients, particularly in an environment of increasing change.

“This significant business win and the top rating from Heron Partners are the result of ING’s commitment to providing outstanding service,” Mr Bowden said.

“We believe our efforts to constantly improve the customer service experience and to add value for members has given ING Corporate Super a clear advantage in an intensely competitive market.

“We are finding that customers are increasingly taking more of an interest in their super. As a result, employers and members are telling us they want customised service, they want simpler and easier access to information and tools to help them better understand their super.”

ING Employer Super has undergone a comprehensive overhaul of its customer service systems, processes and standards in recent months with the intention of maximising the value of the relationships it has with employer plan clients.

Mr Bowden said that ING Employer Super will announce a range of additional member services and initiatives in coming months to enhance the competitiveness of its Corporate Super and Integra Super products.
“ING Employer Super will significantly enhance the value proposition for advisers and their employer plan clients,” he said. “We are listening to the needs of members and responding accordingly.”