Landlords Insurance - Frequently Asked Questions

How to get a quote and buy ING Landlords Insurance
How to renew your ING Landlords Insurance
Paying your premium
Making a claim
Cover options
When your circumstances change

How to get a quote and buy ING Landlords Insurance

How do I get a quote for ING Landlords Insurance?

It’s quick and easy to get a quote online – Click here! Alternatively, call the ING Insurance Centre for a quote on 1800 815 688, weekdays from 8am to 8pm, (Sydney time) and a Consultant will be happy to help!

What information will I need to get a quote

You will need to have the following details handy:

• what is the replacement cost of your building?
• how much it will cost to replace your contents
• how much rent do you receive for your property

Any questions? Please call the ING Insurance Centre on 1800 815 688, weekdays from 8am to 8pm, (Sydney time) and a Consultant will be happy to help.

How do I purchase ING Landlords Insurance?

You can purchase ING Landlords Insurance online or over the phone. Click here to quote and buy. Call 1800 815 688, weekdays from 8am to 8pm, (Sydney time).

How long does it take to get insured?

You will be covered as soon as you purchase ING Landlords Insurance. The date your insurance cover starts will be confirmed on the Policy Schedule we will send you.

What if I change my mind? Do you offer a money back guarantee?

You have 21 days after you receive your Policy Schedule to confirm you have the cover you need. If it is not the cover you require, you can cancel the policy. To do this, you must advise us in writing to the ING Insurance Centre at writing to the ING Insurance Centre at GPO Box 390, Melbourne VIC 3000 or fax on 03 96018688. You will receive a full refund on the premium you paid, providing you have not made a claim.

Can I claim my insurance as a tax deduction?

Insurance taken out to cover a tenanted residential investment property may be claimed as a tax deduction.

How to renew your ING Landlords Insurance

How can I renew my policy?

We will send you a Renewal Schedule approximately six weeks before your policy is due for renewal. To renew your policy, you’ll simply need to follow the payment instructions.

If you pay your insurance by monthly or annual direct debit, your policy will be automatically renewed. You will need to contact us if you would like to stop your direct debits.

Paying your premium

How can I pay my insurance premium?

• cash
• cheque or
• credit card.

Can I pay by instalment?

You can choose to pay your premium by instalments directly from a financial institution account or from your credit card.

Making a claim

What if I have to make a claim?

Call us on 13 15 32 (24 hours, 7 days) when something happens that you believe you can claim for. For more details on making a claim click here.

Cover options

What does ING Landlords Insurance offer?

ING Landlords Insurance offers protection for your residential investment property. On top of the standard home insurance cover, it protects you against intentional and malicious damage caused by a tenant.

Your residential investment property will be covered for:

• accidental damage or loss caused by you
• malicious and intentional damage or vandalism caused by tenants
• legal liability for injuries to people, or damage to property, from managing the property.

• loss of rent for up to 12 months if your tenanted property becomes unfit for letting due to an insured event.
• loss from tenants who default on rent or steal (limits apply).

Please read the ING Landlords Insurance  Product Disclosure Statement for more details.

What are the key benefits of ING Landlords Insurance?

ING Landlords Insurance offers the following great features:

Wide cover
Many insurance policies give you a list of the events you are covered for. However we offer Accidental Damage cover to protect your property against a broader range of events.

Instead of a long list of acceptable risks, you will find a short list of events and mishaps which are not covered. So if something happens and it's not on the list of exclusions, you know you're covered.

Replacement benefit
Suppose the worst happens and your property is totally destroyed by fire. With the replacement benefit, you will be covered for the complete cost of rebuilding the property to its new condition up to the sum insured.

Even the cost of removing debris and the cost of architects, surveyors and legal fees are included for up to 10% of the building's sum insured.

You will also be covered for any unexpected expenses as a result of ensuring the rebuilt property complies with any government or local authority by-laws which have come into force since your original property was built.

Always check to ensure your sum insured is adequate to provide for extra costs and loss of building or land value.

Liability cover
Liability cover can be a financial nightmare unless you are adequately covered. Under our optional Liability section, you have a choice of either $5 million, $10 million or $20 million liability cover if you are found to be legally responsible for injuries to people or damage to property arising from the management or ownership of the property.

Optional loss of rent cover
ING Landlords Insurance provides optional cover for the loss of rent following accidental damage or accidental loss to your buildings.

If your property is so badly damaged that it can't be lived in, we will pay you the lost rent until the buildings can be lived in, for up to 12 months.

Optional rent default and tenant damage
If your tenant defaults on rent or leaves the building before the end of the rental period, or is legally evicted, the policy can provide cover for lost rent until the property is re-let, up to $5,000.

In addition, cover is available for theft by tenants and legal costs you incur in taking action against the tenants. Surprisingly, many other policies do not cover this!

Workers' compensation
In those States where legislation permits, you are also able to cover the amount you are liable to pay if a person you employ is injured while working for you. Please note that this cover only applies if the person is doing work for you in respect of owning, operating and managing the property.

How much do I need to insure my investment property for?

When deciding the amount of cover you require, it’s important to consider how much it would cost to replace your property if it is destroyed. You should also consider optional cover for the loss of rent following accidental damage or accidental loss to your buildings. If your tenanted property is so badly damaged that it can't be lived in, we will pay you the lost rent until the buildings can be lived in, for up to 12 months.

How much should I insure my contents for?

You should work out how much it would cost you to replace your belongings including fixed furnishings, such as curtains and carpets.

My Body Corporate insurance covers me, so do I need extra cover?

You should check your Body Corporate insurance policy and confirm the currency and coverage of the benefits. Most Body Corporate insurance will only cover the building and not the contents. For instance, you may not be covered by the Body Corporate if the dishwasher leaks and damages the carpet. ING's Landlords Insurance can protect you if you experience theft by a tenant, rent default and liability.

My tenant is a relative or friend and they won’t damage the property so why do I need insurance?

In most circumstances it is difficult, as a landlord, to know who is visiting your property. For example, young children can inadvertently damage walls and floors without realising the consequences and accidents may happen outside the tenant’s control, such as fire. Insuring your property will ease any potentially awkward or difficult situations without endangering the goodwill and friendship you have with your tenant.

My property has been damaged by fire and can’t be lived in. What can I do?

ING Landlords Insurance will give you peace of mind as you can organise cover for loss of rent for up to 12 months and for the cost of rebuilding the building.

A tenant’s visitor has fallen on a loose tile and has been forced to take time off work. Will I be covered?

Provided you have ING Landlords Insurance, the liability cover will protect you from potential legal action that can be taken against you as a result of a fall. Under our optional Liability section, you have a choice of either a $5 million, $10 million or $20 million liability cover if you are found to be legally responsible for injuries to people or damage to property.

When your circumstances change

What if my contact or insurance needs details change?

If your contact details or insurance needs change when you are insured with us please call us immediately on 1800 815 688, weekdays from 8am to 8pm, (Sydney time).