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ING's Landlord Insurance frequently asked questions section provides useful information about costs, claims, quotes and renewals.
ING’s Landlord Insurance will not leave your home building under-insured. We guarantee the full replacement of your home if it is destroyed^ by an event covered under this policy, regardless of cost. So, even if prices go up and it costs more to rebuild than your sum insured, we will still pick up the bill. That’s why we call it full building replacement cover.
What’s more, we’ll also cover related costs, including:
Many people are unsure as to exactly what is meant by under-insurance. In simple terms:
You are under-insured if your property is destroyed^ and your insurance payout (commonly referred to as the sum insured) does not cover the real costs of rebuilding your property, because the sum insured is too low. This can be due to inflation or other costs such as professional and legal fees, demolition and debris removal costs. These additional costs alone can add 10 to 20% to the replacement building costs and, unfortunately are not normally thought of until it’s too late.
The good news however, is that if you takeout ING's Landlord Insurance will not leave you under-insured, as we offer full building replacement cover.
You will need to have the following details to get a quote:
Any questions? Please call Customer Services on 132 062, weekdays from 8am to 8pm, (Sydney time) and an Insurance Consultant will be happy to help.
You can get Landlord Insurance online, or call 132 062 weekdays from 8am to 8pm, (Sydney time).
You have 21 days from the commencement date displayed on your Policy Schedule to be sure you have the right landlord insurance. If it is not the insurance you require, you can cancel the insurance policy. You will receive a full refund of the premium paid, providing you have not made a claim.
You have 21 days from the commencement date displayed on your Policy Schedule to be sure you have the right insurance cover. If it is not the cover you require, you can cancel the insurance policy. You will receive a full refund of the premium paid, providing you have not made a claim.
Insurance taken out to cover a tenanted residential investment property may be claimed as a tax deduction, refer to your tax specialist for further information.
To renew your existing landlord insurance policy, we will send you a Renewal Schedule approximately four weeks before your policy is due for renewal and you'll simply need to follow the payment instructions.
If you pay your landlord insurance policy by monthly or annual direct debit, your insurance policy will be automatically renewed. You will need to contact us if you would like to stop your direct debits.
You can choose to pay your landlord insurance premium by instalments directly from a financial institution account or from your credit card.
Call us on 132 062 (24 hours a day, 7 days a week) when something happens that you believe you can claim for. Click for more details on making a Landlord Insurance claim.
Click here to see what you’re covered for.
You no longer have to estimate your investment property building sum insured.
Since we offer full building replacement, we automatically calculate the sum insured of your building using a building sum insured calculator. This means that you will never be underinsured. In the event of a total loss your buildings will be fully replaced even if the rebuilding cost exceeds the sum insured calculated at application.
You should work out how much it would cost for you to replace your contents, such as blinds, curtains and washing machine.
In most circumstances it is difficult, as a landlord, to know who is visiting your property. For example, young children can inadvertently damage walls and floors without realising the consequences and accidents may happen outside the tenant's control, such as fire. Insuring your property will ease any potentially awkward or difficult situations without endangering the goodwill and friendship you have with your tenant.
ING’s Landlord insurance will give you peace of mind as your cover includes loss of rent for up to 12 months in addition to the cost of rebuilding the building.
Provided you have ING’s Landlord Insurance, the liability cover will protect you from potential legal action that can be taken against you as a result of a fall. Under our Liability section, you automatically have up to $20 million liability cover if you are found to be legally responsible for injuries to people or damage to property.
If the details on your policy schedule need to change, or your contact details or insurance needs change, please call us immediately on 132 062, weekdays from 8am to 8pm, (Sydney time).
^In legal terms ‘destroyed’ implies that your home is a total loss as a result of an insured event, like storm or fire.
Home, car, travel and landlord insurance products are underwritten and issued by ING General Insurance Pty Limited (ABN 56 072 892 365, AFSL 288 160) (ING General Insurance) and QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFSL 239545) (QBE). The material provided is general advice and does not take into account your personal objectives, financial situation and needs and you should consider whether it is appropriate for you. Please refer to the relevant Product Disclosure Statement (228kb PDF) for further details.
